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Click Bond · 19 hours ago

Systems Technician Information Technology

Carson City, NV

Full-time

Onsite

Senior Level

5+ years exp

Click Bond is seeking a Systems Technician in the Information Technology department. This role is responsible for delivering IT support, executing desktop maintenance, and resolving technical issues while maintaining documentation and user satisfaction.

CRMInformation Technology

Responsibilities

Work with IT teammates to assist in research and document problem resolutions and maintain information technology systems

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Provide support for on-site hardware, software, and network connectivity issues

Ask questions to determine the nature of the issue and walk users through the problem-solving process

Write knowledge base articles based on established processes and best practices

Utilize internal ticket system to track issues, time, and projects

Manage printer issues by working with our Managed Printer Servicer as well as perform minor fixes such as paper jams/driver issues

Setup, repair, and maintain workstations and phones

Update and close ticketed assignments using the IT ticket system

Follow up with users to ensure the issue has been resolved and gain feedback from users about computer usage

Install, setup, and track various software

Report immediately all suspicious and hazardous conditions to a supervisor

Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate Click Bond policies and procedures

Assist in maintaining clean, orderly, and hazard-free work areas

Able to work with minimal supervision, be a self-starter and be detail oriented

Other duties as assigned

Qualification

Windows 10 - 11Microsoft Office 365Thin ClientsBasic networking knowledgeCustomer service skillsAnalytical skillsMicrosoft Certified ProfessionalRead EnglishExceptional communication skillsWork independently