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Biltmore · 1 week ago

Destination Guest Experience Administrative Assistant - Flex

Asheville, NC

Part-time

Onsite

Entry Level

2+ years exp

Biltmore is seeking a Destination Guest Experience Administrative Assistant to support the Vice President of Destination Guest Experience and assist Village Hotel leadership. The role involves organizing employee events, managing correspondence, and providing administrative support to ensure departmental objectives are met.

HospitalityHotel

Responsibilities

Assist in the planning and executing of employee and departmental related lunches/snacks, Annual Awards, Employee of the Month, Supervisors of the Quarter, suggestions program, supervisor/manager outings, employee meetings, and employee contests

Oversee employee communication boards, update Organizational Chart as needed, post Guest Survey Results, and request updates for break room employee information monitor

Assist managers with on-boarding and employee welcome bags

Coordinate activities related to assigned special projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution

Prepare a variety of departmental reports and/or presentations, gathering and summarizing information from various sources, as requested

Answer inquiries related to daily activities/programs of work area

Assist with processing of invoices/billing and semi payroll time sheet

Provide administrative support to managers within assigned work area

Oversee posting of company communications, company offerings and benefits-related information, employee recognition, meeting notices, relevant articles, etc

Create effective communication pieces with strong visual and/or written impact in order to draw attention to content

Maintains inventory of department office supplies, forms, envelopes, letterhead, note cards, copier paper, brochures and related items, and reorders as needed

Provides general assistance and support for leadership, department, and company

Qualification

Microsoft Office SuiteProject ManagementGuest ServiceCommunication SkillsInterpersonal SkillsOrganizational SkillsProblem SolvingConfidentiality

Required

High school diploma required, 2 years similar experience preferred

Demonstrated commitment to delivery of internal/external guest service

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Ability to quickly learn Biltmore's WorkDay, Ultipro, and Reservation systems, products and services, and protocols and procedures

Strong interpersonal and communication skills (verbal and written); conveys information clearly, concisely, and effectively to a wide variety of different audiences. communicates professionally over the phone and in person

Strong planning, organizational, and project/time management skills; attention to detail and a focus on quality; prioritizes work under deadlines. adapts

Proactive, takes initiative and exercises good judgment; creatively problem solves and troubleshoots as needed

Builds positive working relationships at all levels; reflects company's core values

High ethical standards; maintains confidentiality