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SSA Group · 2 days ago

Administrative Operations Supervisor

West Palm Beach, FL

Full-time

Onsite

Mid, Senior Level

$16/hr - $18/hr

5+ years exp

SSA Group has been a partner with cultural attractions for over 50 years, focusing on hospitality experiences. The Administrative Operations Supervisor will oversee employee training, manage cash procedures, and support the management team in administrative duties to ensure a seamless guest experience.

HospitalityRetailTicketing

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client

Participates in oversight of new employee orientation inclusive of cashier & applicable position training, audits and all concessions, catering, and retail cash procedures in relation to cash management or as delegated by direct report

Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Revenue Reporting Manager, and Management team onsite

Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws

Maintain a clean, safe and organized work environment

Uphold and demonstrate a working knowledge of company policies and procedures

Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances

In the absence of Unit Controller and in times of need assists the business in the performance of their duties

Provides branch administrative support in the form of answering telephones and word processing

Supports onsite Management team in all administrative duties: training programs, progressive documentation, uniform inventory, and unit communication as necessary

Responsible for understanding, navigating and communicating all functionality, needs and maintenance related to the P.O.S. and cash flow systems

Establishes and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office

Assists and ensures all daily cash room duties are performed, including but not limited to: counting of daily receipts, preparing deposits, daily pickup procedures, cash/coin orders, ensuring daily operational cash needs are met, daily/weekly/period reporting in accordance to HQ policies and procedures as well as those of the branch

Assists in responsibility for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand

Supports unit in being an example for Company & Partner guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Supports SSA / Partnership in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back

Perform other tasks as deemed necessary

Qualification

Cash handling experienceFinancial managementLeadership skillsProblem solvingOrganizational skillsComputer knowledgeTeam buildingFood Handling CertificationInterpersonal skillsCommunication skillsFlexibility

Required

Developing interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel

Developing leadership skills with an understanding of the importance of team building/development, while fostering partnerships

Ability to read, count, and write to accurately complete all documentation and daily paperwork

Exceptional problem solving/decision making skills combined with the ability to be organized

Demonstrates financial management, organizational and analytical skills

Demonstrates the ability to remain flexible in a fast-paced environment

Computer knowledge and skill level for basic office functions

Ability to work varied hours/days, including nights, weekends and holidays, as needed

Five years cash handling experience a must

All education backgrounds accepted, must be 18 or older

Preferred

Two years administrative and/or Cash Room experience preferred

ServSafe or Food Handling Certified a plus

Benefits

Eligible for overtime pay.

On-Demand Pay Program: Get access to a portion of earned wages before payday.

Meal Plan & Employee Discounts at applicable locations.

Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

Tuition Discount through Partnership College.

Up to 8 hours of Bereavement Leave

Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.

Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.