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Pro-Vigil Surveillance Services · 1 day ago

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX, US

Full-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. The Customer Success Associate will be responsible for handling questions, comments, and complaints regarding Pro-Vigil products and services, aiming to provide a positive customer experience and enhance customer relationships.

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Responsibilities

Create and maintain customer relationships by listening and understanding the customers’ needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues

Assist customers via inbound calls, emails, and tickets

Perform follow-up outbound calls when first call resolution was not attained

Ensure customer satisfaction by responding to customer inquiries and concerns in a courteous and timely manner

Develop deep knowledge of Pro-Vigil systems and technology

Responsibilities may include Knowledge Center and Standard Operating Procedures documentation

Document all customer interactions and other information as required

Other duties as assigned

Qualification

Customer serviceBasic computer skillsCommunication skillsInterpersonal skillsMultitaskingTask prioritizationDetail-oriented

Required

HS Diploma/GED required

Ability to successfully pass background check and drug screen is required

Preferred

1 year of customer service/support experience preferred

Previous call center, customer service or support or banking or retail experience preferred

Basic computer skills

Great communication and interpersonal skills

Great customer service skills such as de-escalating customers and proper email response etiquette preferred

Ability to multitask and be detailed oriented

Exhibits the ability to prioritize tasks and complete them

Stable work history

Company

Pro-Vigil Surveillance Services

Pro-Vigil is the smartest, fastest, most reliable, surveillance and monitoring solution, to enable you to focus on your core business, whether that’s in construction, an auto dealer, boat dealer, or more.

Founded in 2006

San Antonio, Texas, USA

201-500 employees