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Switch · 1 week ago

Cross Connect Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

Switch is a company that designs, builds, and operates data centers, aiming to create the world's most advanced digital infrastructure. The Cross Connect Specialist will manage customer connection requests and ensure timely fulfillment of orders, collaborating with various internal teams to maintain high standards of customer satisfaction.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Receive and process move, add, change, and disconnect requests from customers, telecom partners, and internal teams

Prioritize requests based upon urgency and impact

Ensure all changes align with established guidelines

Evaluate requested changes and collaborate with teams (such as network infrastructure, telecom carriers, etc.) to create sales quotes, secure acceptance, and process orders

Provide timely updates and address inquiries throughout the order and fulfillment process

Ensure accurate documentation and communication of changes to relevant stakeholders

Create and manage fulfillment tickets for all interconnection orders in and between our data centers

Coordinate with project and installation teams to ensure timely fulfillment

Monitor ticket status and follow up with customers as needed

Strive for excellent customer satisfaction by addressing concerns empathetically and professionally

Maintain a positive and helpful attitude during interactions with customers, telecom carriers, and coworkers

Escalate complex issues to senior support staff or sales account executives as needed

Maintain detailed records of customer interactions, inquiries, orders, provider LOAs, and resolutions

Use CRM software to track customer history and update relevant information

Qualification

Network technology knowledgeTelecom industry familiarityCRM software proficiencyCustomer-centric approachAttention to detailContinuous improvementPoiseCommunication skillsTeam player

Required

3 or more years of relevant work experience with previous experience in telecom, IT support, customer service, call center, or related roles

Familiarity with CRM software and ticketing systems (e.g. Salesforce, Dynamics, Zoho, ServiceNow)

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Stable internet connection to work remotely on an as-needed basis

High school diploma or equivalent

Preferred

Data center or technology company experience

Bachelor's degree

Benefits

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Company

Switch

Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.

Founded in 2000

Las Vegas, Nevada, US

501-1000 employees

https://www.switch.com

H1B Sponsorship

Switch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)