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Luminare Health · 1 week ago

Client Manager (Remote/ Lancaster, PA)- LHB

United States

Full-time

Remote

Mid Level

$66K/yr - $124K/yr

3+ years exp

Luminare Health is a purpose-driven company that invests in the professional development of its employees. The Client Manager will be responsible for managing the overall relationship with a key strategic client, ensuring client satisfaction through effective service delivery and problem resolution.

Health CareInsuranceTelehealth

Responsibilities

Responsible for the overall relationship of a key strategic client, managing day to day activities, problem resolution, and renewal activities

Develop key relationships within internal operational resources to bring solutions, problem solving, consultation to client

Maintain relationships with senior management level contact with Benefits, Human Resources, and financial staff of the client

Also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction

May have some internal project participation

Qualification

Client ManagementSelf-funding knowledgeBenefit-related laws knowledgeAnalytical skillsCommunication skillsMathematical abilityOrganizational skillsPresentation skillsProblem solving skillsTime management skills

Required

High school diploma or GED equivalent required

3-5 years previous experience of Client Management experience and/or experience in a similar TPA or insurance environment with client facing/client support responsibilities

Ability to travel is required (10%-20%)

Thorough understanding of self-funding and employee benefit plans; stop loss understanding a plus

Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)

Ability to interact with senior level executives

Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required

Results oriented and self-motivated

Excellent written and verbal communications skills are required, as are exceptional organizational skills

Excellent presentation skills