Eurest USA · 2 days ago
Audio Visual and Live Events Support Technician - Mountain View, CA
Mountain View, HI
Full-time
Onsite
Mid, Senior Level
$95K/yr - $103K/yr
5+ years expEurest is a leader in business and industry dining, providing rewarding career opportunities. The Audio Visual/Live Events Support Technician will ensure seamless execution of live events by providing technical support and serving as the primary point of contact for all technical aspects.
Food and BeverageFood ProcessingRestaurants
Responsibilities
Act as the primary point of contact for all technical aspects of live events, collaborating closely with event planners and production teams
Serve as a subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence
Provide exceptional customer service and technical support, including troubleshooting and operational assistance during events
Utilize the Tricaster experience to enhance event production and execution
Provide technical leadership during live events, ensuring seamless operation and troubleshooting any issues
Stay updated on industry trends and advancements in live event technology, including NDI and networking, to improve Eventions' offerings continually
Contribute to team communications and deliverables, including equipment tracking and maintenance
Assist with onboarding new services, process documentation, and purchasing equipment
Identify root issues in the delivery of support services and assist with implementing corresponding solutions
Maintain key relationships with stakeholders, including product groups, event teams, and third-party vendors
Compile and send service post-event completion emails, assisting with client follow-up and issue resolution
Adhere to Company’s information security policies and best practices, escalating unresolvable issues to management
Submit LOB-specific operational reporting as required
Perform other duties as assigned
Qualification
Required
Minimum of 5 years' experience in the AV industry, with a focus on live events and Tricaster operation
Expertise in Yamaha CL3 audio boards and Dante audio networking technology
Proven experience in managing audio aspects of events, including live streaming, video conferencing, and virtual/hybrid meetings
Strong troubleshooting skills and ability to resolve complex audio issues efficiently
Excellent organizational and communication skills for effective collaboration with cross-functional teams
Dedication to maintaining the highest standards of audio quality and customer satisfaction
Advanced knowledge of audio, video, lighting, and computer systems
Experience with inventory control, transport, and logistics
Excellent interpersonal and communication skills
Proven ability to work effectively in a fast-paced, high-pressure environment
Flexibility to work irregular hours, including evenings and weekends, as required by event schedules
Creative problem-solving skills and the ability to think on your feet during live events
Preferred
Experience with NDI and networking preferred
Certification in AV technology or related courses is advantageous
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Eurest USA
Eurest USA is a restaurant that provides marketplaces, catering, and coffee bars.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tony McDonald
CEO
Michael Eynon
Chief Financial Officer
Company data provided by crunchbase