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American Express · 1 week ago

Senior Manager – Organizational Change Management

New York, New York, United States

Full-time

Hybrid

Senior Level

$123K/yr - $215K/yr

6+ years exp

American Express is a well-established financial services company with a strong commitment to innovation and customer support. They are seeking a Senior Manager for Organizational Change Management to lead enterprise-wide initiatives that enhance data management and adoption of new operational models. The role involves designing change strategies, engaging stakeholders, and translating complex data concepts into actionable insights for leadership.

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Comp. & Benefits

No H1B

Responsibilities

Lead organizational change management efforts to embed new enterprise-wide ways of working with and managing data across the organization

Design and execute change strategies and plans that address stakeholder readiness, change impacts, adoption risks, and sustained behavior change

Conduct enterprise stakeholder mapping and change impact assessments, identifying how data standards, products, and operating model changes affect different roles, functions, and business units

Develop and execute stakeholder engagement approaches, including leadership roadshows, executive briefings, workshops, and enterprise forums

Create and maintain change management assets and playbooks, such as change strategies, engagement plans, leadership guides, FAQs, and adoption toolkits

Translate complex data and transformation initiatives into clear, compelling narratives that articulate the value, expectations, and behavioral changes required of stakeholders

Develop high-quality executive presentations and visual materials, synthesizing complex information into concise, action-oriented formats suitable for senior leadership audiences

Measure and monitor change adoption and effectiveness through defined metrics, stakeholder feedback, and qualitative insights, adjusting strategies as needed

Coordinate closely with communications, training, and delivery teams to ensure change, communications, and enablement efforts are aligned and mutually reinforcing

Qualification

Organizational Change ManagementStakeholder AssessmentChange Impact AnalysisEnterprise TransformationExecutive PresentationsLeadership EngagementStorytelling SkillsCollaboration Skills

Required

6+ years of experience in organizational change management, enterprise transformation, or related disciplines

Experience leading enterprise-wide change initiatives that span multiple business units and stakeholder groups

Strong experience in stakeholder assessment, change impact analysis, and engagement planning

Bachelor's degree

Preferred

Experience building and scaling new operating models, ways of working, or enterprise capabilities (data, technology, or process transformation)

Comfort leading or supporting executive-facing engagements such as roadshows, leadership forums, and town halls

Background in large U.S. or global financial institutions, regulated environments, and data-intensive organizations

Exceptional presentation development and storytelling skills, including advanced PowerPoint expertise and experience creating executive-level materials

Proven ability to influence and partner with senior leaders in complex, matrixed organizations