Apply on Employer Site

Ricoh USA, Inc. · 1 day ago

Print Support Technician

El Segundo, CA, United States

Full-time

Onsite

New Grad, Entry Level

$22/hr - $24/hr

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to deliver outstanding customer experiences. The Field Representative II is responsible for daily onsite support of Ricoh-managed devices, ensuring customer service excellence and managing consumables and service requests.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Ensure all Service Level Agreements (SLAs) between Ricoh and the customer are consistently met

Monitor device service and supply alerts daily, responding to and resolving service requests to maintain device availability

Maintain accurate asset records and device locations using printer fleet tools and databases

Support continuous fleet optimization efforts, including identification of over-utilized, under-utilized, frequently serviced, and exception devices

Respond to customer support requests in a timely, accurate, and professional manner; escalate service issues when required

Adhere to the IMACD process by coordinating tasks, managing service requests, and communicating status updates promptly

Maintain adequate supplies inventory levels based on device usage and volume requirements

Order supplies and maintain appropriate PAR (Periodic Automatic Replacement) levels

Monitor, return, and manage unused or excess Ricoh-owned supplies per PAR guidelines

Document and report all fleet meter reads

Provide end-user training on Ricoh equipment functionality and features

Deliver team member training and assist with device mapping

Utilize available support resources to reduce field service dispatch; escalate to Level 2 support as necessary

Proactively communicate issue status and resolution updates to customers

Provide detailed remote-access usage guidance and document complete troubleshooting steps

Assist with hot-swap tasks to ensure continuity of user experience

Relocate desktop printers only upon approval through the Service Request (SR) process

Manage on-site hardware inventory, including hot-swap inventory

Manage printer procurement as required by the customer

Support inventory management and implementation efforts

Complete all required administrative tasks accurately and on time

Maintain a professional appearance and demonstrate a positive demeanor

Perform other duties as assigned

Qualification

IT Help Desk SupportTechnical training/certificationsNetwork printers knowledgeCustomer service skillsRicoh products knowledgeAnalytical approachVerbal communication skillsInterpersonal communication skills

Required

High School Diploma or equivalent (additional education preferred)

Experience in IT Help Desk Support, including application and hardware support

Technical training and/or certifications (e.g., HP Certifications)

Completion of Ricoh Learning Institute courseware within assigned timelines, as directed by management

Excellent customer service skills, including strong follow-up and issue resolution abilities

Effective verbal and interpersonal communication skills

Ability to prioritize tasks and manage multiple requests in a fast-paced environment

Strong technical knowledge of network printers, site-specific devices, and Ricoh products

Methodical, analytical approach to troubleshooting and problem resolution

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)