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James River Equipment · 1 day ago

Branch Service Manager

Waldorf, MD

Full-time

Onsite

Mid, Senior Level

$75K/yr - $100K/yr

3+ years exp

James River Equipment is seeking a Branch Service Manager to oversee the daily operations of the service department. This role is responsible for ensuring exceptional customer satisfaction, managing personnel, and implementing best practices to drive performance and continuous improvement within the department.

FarmingForestryManufacturing

Hiring Manager

Christina Rockwell

Responsibilities

Develop and maintain effective service department processes to ensure internal and external customer satisfaction

Lead implementation of best practices and common processes across all service locations

Coordinate customer clinics, field days, and promotional events

Identify and develop new customer relationships and business opportunities

Negotiate equitable service policy settlements

Create and manage annual service department goals and budgets aligned with organizational objectives

Develop and execute a service department marketing plan; monitor monthly to ensure revenue growth

Recruit, hire, develop, and retain key personnel

Maintain a current internal depth chart and individual development plans

Provide coaching, performance feedback, and employee development

Promote a culture of safety and provide safety training

Submit all service warranty and Product Improvement Program claims within required timeframes to maximize credit

Analyze service rework and implement corrective actions

Ensure maintenance of service facilities, yard areas, mobile equipment, service vehicles, shop equipment, and tooling

Qualification

Heavy equipment technologySupervisory experienceService management certificationFinancial principlesProcess improvementLeadership capabilitiesCoaching skillsAnalytical skillsTeam-building capabilitiesSafety practicesMicrosoft Office proficiencyNegotiation skillsConflict resolutionCommunication skillsOrganizational skillsPositive attitude