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Volunteers of America Colorado · 1 day ago

Volunteer Program Manager

Denver, CO

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

Volunteers of America Colorado is a nonprofit organization dedicated to transforming the lives of those in need through various human service programs. The Volunteer Program Manager is responsible for overseeing volunteer operations, including recruitment, training, supervision, and ensuring quality service delivery while fostering a supportive environment for volunteers.

Assisted LivingCommunitiesNon ProfitNutrition

No H1B

Responsibilities

Oversees the development, implementation, and daily operations of the group and individual volunteer team

Responsible for program development, resource growth, personnel supervision, budget oversight, and strategic relationship-building with internal departments and community partners

Recruit, train, supervise, and evaluate Volunteer Services staff, interns, and volunteers in line with VOA Colorado’s personnel policies

Oversee daily volunteer operations; assign tasks, monitor performance, and ensure quality service delivery

Resolve conflicts, maintain open communication, and foster a supportive environment for volunteers

Develop and lead continuing education and training opportunities for staff and volunteers

Maintain accurate, up-to-date volunteer data and hours in Salesforce

Ensure compliance with AmeriCorps Seniors program grant requirements and reporting

Provide regular performance and impact reports to agency leadership

Lead community outreach efforts to promote volunteerism; represent VOA at events and meetings

Drive recruitment of individual volunteers and proactively cultivate corporate volunteer partnerships to expand group engagement

Assess program needs and community trends; implement improvements and growth strategies

Support program budget creation and monitor expenses in coordination with the Division Director and Accounting

Design and execute formal and informal volunteer recognition initiatives to boost retention and morale

Perform additional duties as assigned

Qualification

Volunteer managementProgram administrationSupervisory experienceSalesforceMicrosoft OfficeCustomer servicePublic speakingInterpersonal skillsConflict resolution

Required

Excellent interpersonal and customer service skills across diverse audiences

Strong attention to detail and organizational follow-through

Demonstrated compassion and a deep understanding of issues related to poverty, aging, housing insecurity, and support for veterans, youth, and vulnerable populations

Embodies VOA Colorado's AIRS culture (Accountability, Integrity, Respect, Service) and HHS values (Hungry, Humble, People Smart)

Demonstrated supervisory qualities, including team building, conflict resolution, critical thinking, and results-oriented leadership

Bachelor's Degree in related service field, or equivalent professional experience

At least two years in program administration, including design, implementation, and evaluation

At least two years of supervisory experience

Valid Colorado driver's license with proof of insurance; reliable transportation required

Must pass background checks per the Corporation for National and Community Service due to recurring contact with vulnerable populations

Proficient in Microsoft Office and CRM platforms

Strong communication and public speaking skills for community and corporate engagement