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Royal Caribbean Group · 1 day ago

Manager, Experience Development

Miami, FL

Full-time

Onsite

Mid, Senior Level, Lead/Staff

8+ years exp

Royal Caribbean Group is a vacation-industry leader with global brands including Royal Caribbean International and Celebrity Cruises. The Manager, Experience Development, is responsible for managing a team to ideate, plan, and deliver high-quality products and experiences for Celebrity Cruise guests, ensuring the strategic vision is realized through collaboration with various stakeholders.

Travel

No H1B

Responsibilities

Product definition: Provides direct management, direction and collaboration with all partners and stakeholders ensuring that the products being created for Celebrity Cruises are viable, feasible and desirable for our guests. In addition, the Manager must foster and develop a highly collaborative team dynamic and approach that connects various disciplines from the brand, operations, and all partners to ensure a successful product

Product definition: Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue

Product definition: Create stories (in the form of presentations) outlining the business environment, current product positioning, competitive landscape, insights, and data findings to share recommendations and updates with senior management as well as partners and stakeholders

Product delivery: Accountable for the products and experiences that are developed for Celebrity Cruises and is ultimately responsible for the final delivery of the product realizing the strategic vision and bringing to life the desired experience for our guests

Product delivery: Work with Operations, Newbuild, Marketing and senior leadership to ensure proper awareness, collaboration, approvals, and planning is not only in place, but seamlessly integrated into a repeatable process

Product delivery : Work closely with operations and design teams on lead run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision

Product delivery: Establish startup plans and training materials to ensure each concept/experience is flawlessly executed

Product delivery: Work with creative partners to name, create visual identity and craft narratives to bring the concepts to life

Product delivery: Work closely with creative agencies and other vendors or contractors to bring the product vision to life

Product delivery: Work closely with the Marketing Communications team, Public Relations, Creative Agencies and Revenue Management to ensure the latest information is being accurately depicted in the brands communication and systems

Product delivery: Align on key product differentiators with the Go to Market teams to ensure buy-in and future marketability of new concepts and experiences

Product standards: Leads the collaborative effort of establishing, evolving, and maintaining our Celebrity Cruises brand essence, ensuring the Experience Development standards, practices and experience design guidelines are consistent across all products, projects, and teams

Product standards: own and manage the product and experience audit and post-delivery success monitoring of new products and experiences

Product standards: manages the travelling shipboard Experience Development program to ensure onboard product delivery is consistent with the vision and playbooks of new products as well as shore experiences. Schedule reviews as needed. Present feedback and audit results to leadership

Product Standards: Establish and maintain design experience guidelines to ensure Creative Agencies, Operations and Newbuild teams (along with new hires within the team) have the needed information to develop proper branding, customer centric programming and are able to design and build venues that deliver against the desired guest experience

Product roadmap: Works in close collaboration with Product Strategy, Brand Strategy and Newbuild to develop annual operating plans for Experience Development, including advocating for the appropriate funding as necessary to meet the proper design quality standards while ensure the aspiration for each product is delivered

Identify clear short and long-term goals for the team and effectively project manage complex timelines and deliverables

Operational Excellence: Managing the program and governance for all guest facing product changes that are identified by product owners or key stakeholders in the business. Ensuring that all product changes are thoughtfully considered and a full operational and guest facing plan is developed prior to any change taking into effect

Personnel management: Responsible for all aspects of personnel management (e.g., hiring, training and development, etc.) of her/his direct reports

Personnel management: Enhance and evolve the Experience Development team direct reports by coaching and developing required skills, roles and responsibilities needed to concept and execute experiences for the brand

Qualification

Product managementConsumer insightsTeam leadershipExperience designProject managementCollaborationCommunicationOrganizational skillsAttention to detail

Required

Minimum 8 years in a product, design or other similar role developing experiences for consumers

Product owner experience required

Bachelor's degree required

Experience in leading teams/organizations in bringing high quality products to market

Proven track record of success in fast-paced environment with demanding timelines

Ability to effectively provide overall vision and leadership across a large ecosystem of partners and builders, that spans product definition, design and construction

Experience in recommending and developing strategy and executive-level product or business recommendations

Ability to travel up to 40% of the time

Very collaborative and an exemplary communicator in speech and writing

Highly organized. Methodical in research, order, prioritization, and implementation. Strong attention to detail and process management

Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships along with the capability to interact with all levels of the organization