Kentucky League of Cities · 1 week ago
Member Benefits Specialist
Lexington, KY
Full-time
Hybrid
Mid Level
3+ years expThe Kentucky League of Cities (KLC) is seeking a service-driven and detail-oriented Member Benefits Specialist to support the KLC Insurance Agency by administering employee benefits and ensuring exceptional customer service. The role involves processing employee benefit applications, assisting members with enrollment and claims, and providing educational support on various employee benefits.
ConsultingInsurance
Hiring Manager
Elizabeth Schepens
Responsibilities
Process and review employee benefit and health insurance applications, ensuring accuracy and completeness
Assist members and employers with enrollment platforms, invoices, ID cards, providers, pharmacies, and benefit questions
Provide hands-on support with claims filing, claim resolution, and communication regarding missing or updated information
Educate members on employee benefits, including HSAs, HRAs, FSAs, Section 125 Plans, COBRA, HIPAA, telemedicine, EAPs, and ACA basics
Maintain accurate documentation and notes within the applied software system for all member interactions
Support open enrollment efforts, including preparing packets and assisting with benefit presentations
Collaborate with marketing agents and senior marketing agents to service local agents and member groups, including cross-selling coverage options
Assist with bond services and maintain working knowledge of KLC insurance programs
Provide backup support within the department and assist with special projects as assigned
Qualification
Required
High school diploma or equivalent with at least three years of experience in the insurance industry
Strong customer service, organizational, and communication skills
Working knowledge of employee benefits and health insurance administration
Ability to manage multiple priorities, meet deadlines, and work collaboratively
Health and Life insurance license required or willingness to obtain
Valid Kentucky driver's license and ability to travel in-state as needed
Preferred
Experience with Applied Systems and Microsoft Word
Benefits
Hybrid work schedule.
Thirteen paid holidays.
Employer-funded HSA.
Paid health and dental insurance.
Participation in the County Employees Retirement System (CERS).
Employee Assistance Program.
Paid parental leave.
Adoption and foster care incentives.
SNOO Benefit
Company
Kentucky League of Cities
The Kentucky League of Cities (KLC) is an association of more than 380 Kentucky cities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J.D. Chaney
Executive Director/CEO
Greg Partin, CIH, ARM-P
Chief Insurance Officer
Recent News
2022-08-03
2022-04-01
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