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Health Plus Management · 1 day ago

Front Desk Coordinator

Cedarhurst, NY

Full-time

Onsite

Entry Level

$17/hr - $18/hr

1+ years exp

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market. The Front Desk Coordinator will greet patients, schedule appointments, and manage administrative records while ensuring a smooth operation of the office and maintaining professional relationships with patients and staff.

Health Care

Responsibilities

Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care

Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner

Be responsible for obtaining and filing patients' charts, and assisting our patients as needed

Maintain the daily operations of the office by following standard operating procedures and guidelines

Contribute to team effort by smoothly transitioning into daily roles as needed

Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)

Navigate through NextGen to access and provide patient information

Maintain compliance by contacting patients to confirm appointments

Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments

Responsible for the opening and closing procedures of the office as needed

Assist in comforting the patients and maintaining the reception area

Other administrative tasks as needed

Qualification

Medical administrative experienceEMR experienceMedical terminology knowledgeCustomer serviceBilingual (English/Spanish)Computer knowledgeCommunicationOrganizational skillsProblem-solving ability

Required

1+ years of relevant medical administrative experience

Strong computer knowledge and windows program including Microsoft word/excel

Excellent verbal and written communication

Ensuring a great patient experience by delivering outstanding customer service

Exceptional organizational and time-management skills - the ability to multi-task is a must

Adaptability and flexibility while working in a fast-paced environment

Problem-solving ability and aptitude

Outcome-focused, with an ability to work under pressure

A solution-oriented mindset

A strong sense of urgency and focus in accomplishing tasks

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 25 pounds at times

Monday - Friday, Must be flexible with opening and closing shifts

Preferred

Experience with medical insurance/verification

Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment

Experience with EMR

Bilingual (English/Spanish)

Company

Health Plus Management

Health Plus Management (“Health Plus”) provides the most effective solutions for physicians who wish to outsource their practice’s non-medical functions.

Founded in 1994

Garden City, New York, USA

201-500 employees