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Building Service 32BJ Benefit Funds · 1 week ago

Dental Center Registration Desk Clerk - Bilingual (Spanish)

New York, NY

Full-time

Onsite

New Grad, Entry Level

$47K/yr - $47K/yr

Building Service 32BJ Benefit Funds is expanding its Dental Center and is looking for five Dental Center Registration Desk Clerks. The primary function of this role is to serve as the front-line interface for patients, ensuring efficient registration and appointment management while providing high-quality customer service.

EducationNon ProfitTraining

Responsibilities

Register Dental Center patients and the ability to qualify emergency patients using the Dental Center emergency patient guidelines

Schedules initial, recall and treatment appointments, and reschedules appointments as necessary

Checks patients in for their scheduled appointments, verifies patient’s demographics, quotes internal policies and benefits

Assists patients with their benefit concerns and questions

Perform monthly patient outreach by contacting members listed on the waitlist platform

Verifies benefits eligibility and makes notes in the Dental Practice Management system

Answers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiries

Checks Delta Dental website and for claims history and frequency limitation for dental services being provided

Confirms appointments for the next day as needed

Assist patients with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc…)

Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systems

Assists with additional projects or initiatives, resulting from the day-to-day operations

Releases patients from appointments as needed

Assist in the release of patient records following an authorized request

Scans and loads patient documents to their accounts in the Dental Practice Management system

Utilizes resources available to troubleshoot daily clerical challenges in an efficient and effective manner

Maintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in Spanish

Participate in any/all of the Dental Center improvements geared towards operational excellence

Documents daily interactions in the Dental Practice Management system

All other duties assigned by Clerical Supervisor or other supervisor/manager

Qualification

Customer ServiceSpanish FluencyElectronic Dental RecordMulti-taskingListening SkillsComposure Under PressureCommunication SkillsOrganizational Skills

Required

Ability to prioritize work

Ability to effectively communicate with both members and staff including proficient handling of difficult communication with irate people

Ability to operate Electronic Dental Record and other telecommunication systems

Strong ability to multi-task

High level of customer service orientation

Strong organizational and oral interpersonal skills

Excellent listening skills

Ability to operate effectively in a fast-paced work environment

Ability to maintain composure when dealing with irate people

High School Diploma, GED or equivalent experience

Employment experience with direct customer service exposure

Proficiency in English and Spanish languages is a must

Above Average reasoning ability

Benefits

Competitive Salary coupled with a great work/life balance.

Spanish Fluency Addition: $2,000 annually added to your pay

Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium.

Pension Benefit that includes monthly employer contributions.

Retirement Benefit that includes 401K employer contributions.

Professional Coverage/Reimbursement includes Continuing Education (CE) reimbursement, malpractice coverage, and uniform allowance.

Paid Time Off including vacation, personal, CE & sick days.

Federal Paid Holidays – Up to 11 days off with pay.

Company

Building Service 32BJ Benefit Funds

The Building Service 32BJ Benefit Funds is the umbrella organization responsible for administering benefits, including Health, Pension, Retirement Savings, Training and Legal Services benefits to over 100,000 SEIU 32BJ members.

Founded in 2015