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Gainwell Technologies · 1 month ago

Call Center Healthcare Representative

United States

Full-time

Remote

Entry Level

$29K/yr - $42K/yr

2+ years exp

Gainwell Technologies is a company that values contributions and offers opportunities for career growth. As a Call Center Representative - Healthcare, you will help clients improve health outcomes by answering calls and providing responses to customer inquiries in a remote setting.

Health CareInformation Technology

H1B Sponsor Likely

Hiring Manager

Jose Torres

Responsibilities

Answers telephones and responds to basic customer questions using established methods provided in training

Forwards call to appropriate personnel

Answer inbound calls and respond to basic inquiries from members, providers, and customers using established procedures

Provide knowledgeable responses to basic client questions and escalate complex inquiries to appropriate teams when necessary

Resolve client issues, update account records, and follow up to ensure inquiries are fully addressed and documented

Meet or exceed client SLAs, production goals, and quality metrics

Collaborate with peers, management, and clients to resolve service-related issues and support overall customer experience

Qualification

Customer service experienceHealthcare experienceHelp desk tools proficiencyMicrosoft Office proficiencyProblem-solving skillsCommunication skillsCollaborative skills

Required

Two or more years of customer service experience in any industry

Two or more years of healthcare experience

Proficiency with help desk tools, computer systems, and Microsoft Office applications

Strong problem-solving skills with the ability to resolve inquiries effectively and professionally

Excellent written and verbal communication skills with a customer-focused approach

Ability to work collaboratively and identify appropriate stakeholders to assist in resolving client inquiries

Benefits

Health insurance plan options

401(k) with company match

Paid holidays and floating holidays

Flexible vacation policy

Employee wellness and assistance programs

Company

Gainwell Technologies

Glassdoor3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (90)

2024 (78)

2023 (56)

2022 (96)

2021 (33)