RegEd · 17 hours ago
Customer Service Associate
United States
Full-time
Remote
Entry Level
$17/hr - $25/hr
1+ years expRegEd is the market-leading provider of RegTech enterprise solutions, recognized for its continuous innovation in regulatory technology. The Customer Service Associate will support insurance agents with inquiries related to licensing and online courses, ensuring a positive customer experience through various communication channels.
ComplianceEnterprise SoftwareSoftware
No H1B
Responsibilities
Answering customer inquiries via phone, email or chat with an exceptional level of customer service
Resolving customer issues in a timely manner
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer satisfaction
Continuously improving customer service skills and knowledge
Ability to learn RegEd’s products and explain detail to clients upon completion of training
Qualification
Required
Ability to type at least 35 WPM
Excellent communication and interpersonal skills
Ability to multi-task and prioritize in a fast-paced environment
Ability to work independently and with a team as needed
Proficiency (3+ years) in Microsoft Office Suite
At least 1+ year of Customer Service or Call Center experience
Education: High School Diploma or GED
Preferred
Knowledge of the financial services / insurance / securities compliance industry's concepts, practices, and procedures a plus
Masters' Degree in a related field
Benefits
Exceptional medical, dental and vision plans with generous employer funding for employees and dependents
401(k) plan with company matching
Generous flexible time off
Company paid life insurance
Flexible Spending Accounts: Medical and Dependent Care
Leave benefits including short-term and long-term disability, paid family medical leave and paid parental leave
Volunteering time off and flexible schedules
Professional development
Meaningful career growth opportunities
Performance bonuses
Great working environment with a team of fantastic people
Company
RegEd
RegEd provides compliance software and solutions for the financial services industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.6M2023-07-31Private Equity· $0.6M
2018-12-20Acquired
Leadership Team
Frank Brienzi
Chief Executive Officer & Board Member
Recent News
2025-12-05
Company data provided by crunchbase