Grüns · 1 day ago
Community CX Manager
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expGrüns is a company dedicated to providing convenient and comprehensive nutrition through their products. They are seeking a Community CX Manager to bridge the gap between customers and the brand, managing community interactions and ensuring a consistent voice across various channels.
Dietary SupplementsHealth CareNutritionSnack FoodWellness
Responsibilities
Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues across CX, Community, and Influencer streams
Respond to CX and social inquiries with timely, thoughtful, and on-brand communication
Bring the Grüns voice to every interaction — balancing empathy, humor, and brand safety
Track and analyze tagging trends, surfacing insights about customer sentiment and recurring themes
Collaborate with CX, Social, and Influencer teams to ensure alignment in tone, response style, and community engagement strategy
Contribute to process improvements and playbooks for community engagement, tagging, and response standards
Qualification
Required
Has 2–3 years of experience in CX, social, or community management for a consumer brand
Thrives in a fast-paced, high-growth environment where priorities shift fast and precision matters
Is a confident communicator — excellent written skills with a witty, authentic voice
Is detail-obsessed: tagging, categorizing, and tracking inbound messages with accuracy
Loves connecting with people and solving problems with empathy and efficiency
Uses data (tag splits, SLAs, sentiment, engagement) to inform improvements and resource planning
Has experience with Sprout Social or similar tools, plus CRMs like Gladly, Zendesk, or Gorgias
Preferred
Bonus: Shopify, Loop Returns, or Skio familiarity
Benefits
Competitive equity packages
Comprehensive set of benefits designed to support the well-being, growth, and balance of our team
Generous PTO
Free Grüns subscriptions
Strong benefits coverage -- for you and your family
Company
Grüns
Grüns is a health and wellness company that offers nutrition supplements in the form of gummy snacks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21.11M2025-04-04Series Unknown· $10M
2024-08-21Debt Financing· $11.11M
Leadership Team
Chad Janis
Founder
Recent News
Sports Business Journal
2025-11-24
2025-07-13
Company data provided by crunchbase