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Hasbro · 1 day ago

Principal Product Manager - Hasbro Direct

Renton, WA

Full-time

Onsite

Senior Level, Lead/Staff

$122K/yr - $184K/yr

7+ years exp

Hasbro is a company dedicated to entertaining and connecting generations of fans through storytelling and play. They are seeking a Principal Product Manager to define and execute the product strategy for order management and post-purchase experiences, focusing on improving delivery accuracy and customer satisfaction while collaborating with various teams to enhance their global DTC capabilities.

Card and Board GamesConsumerGamingToys

H1B Sponsor Likely

Responsibilities

Define and Execute the Product Strategy

Own the product vision and roadmap for order management, fulfillment, and post-purchase experiences within Hasbro’s unified Salesforce ecosystem

Partner with Engineering and Architecture to extend Salesforce OMS integrations with payment, tax, and logistics systems

Translate customer feedback and business goals into product requirements that improve fulfillment accuracy, reduce processing time, and support new fulfillment models

Establish clear success metrics and OKRs focused on order completion rates, SLA adherence, automation adoption, and customer satisfaction

Drive Operational Efficiency and Automation

Lead initiatives that simplify and automate high-volume order workflows, such as refunds, address changes, and split shipments

Collaborate with Customer Care and Digital Genius teams to create self-service capabilities and automated case resolution flows that reduce contact volume

Partner with Analytics to identify bottlenecks, measure process performance, and prioritize optimizations that deliver the highest business value

Ensure all automation efforts align with Hasbro’s compliance, tax, and financial reconciliation requirements

Lead and Develop Product Teams

Provide product direction, coaching, and mentoring to Product Managers and cross-functional partners

Guide delivery teams to focus on measurable outcomes, not output—balancing near-term improvements with long-term platform scalability

Represent the OMS and post-purchase domain in roadmap planning, quarterly reviews, and leadership forums, ensuring alignment with Hasbro’s DTC priorities

Collaborate Across Hasbro’s Unified Platform

Work with Front-End, Data, and Platform teams to ensure a cohesive fan journey from checkout through delivery

Partner with Operations and Finance to align OMS capabilities with fulfillment processes, regional compliance, and accounting automation

Contribute to the Unified eCommerce Platform roadmap, ensuring OMS and fulfillment enhancements integrate seamlessly with front-end commerce and global expansion efforts

Qualification

Salesforce OMSOrder ManagementFulfillment SystemsWarehouse Management SystemsData-Driven PrioritizationMentoring PMsWorkflow AutomationCustomer Care ToolsCross-Functional LeadershipCommunication

Required

7+ years of product management experience in eCommerce, order management, or fulfillment systems

Strong knowledge of Salesforce OMS, warehouse management systems (WMS), or ERP integrations

Proven ability to lead cross-functional delivery with Engineering, Operations, and Customer Experience teams

Demonstrated success defining measurable outcomes and driving improvements through data-driven prioritization

Excellent written, verbal, and stakeholder communication skills

Preferred

Experience with multi-region fulfillment, 3PL integrations, and SAP financial reconciliation

Background in workflow automation, customer care tools, or service experience platforms

Track record of leading complex, multi-brand product strategies on a global scale

Experience mentoring PMs or leading large cross-functional initiatives

Benefits

Medical, Dental, and Vision Insurance

Paid Vacation & Holidays

Generous 401(k) Match

Paid Parental Leave

Volunteer & Employee Giving Programs

Tuition Reimbursement

Product Discounts & More!

Company

Hasbro

Glassdoor3.5

Hasbro is engaged in providing children’s and family leisure time products with brands and entertainment properties.

Founded in 1977

Pawtucket, Rhode Island, USA

5001-10000 employees

https://shop.hasbro.com

H1B Sponsorship

Hasbro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (5)

2020 (2)