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Mercantile Bank · 2 days ago

Digital Fraud Specialist

Grand Rapids, MI

Full-time

Onsite

Entry Level

1+ years exp

Mercantile Bank is a community-focused financial institution committed to excellence and integrity. The Digital Fraud Specialist will combat digital fraud threats, enhance customer security measures, and collaborate with teams to investigate and resolve fraud incidents.

BankingFinancial ServicesLendingMobile Apps

Senior Management

Responsibilities

Researching, responding to, and recovering from various fraud incidents

Serving as the primary contact for assessing and investigating suspected fraud cases

Logging and tracking transactions to ensure effective resolutions

Utilizing advanced tools to monitor user activity to identify fraud patterns

Collaborating with business units to enhance security controls

Engaging in continuous learning and staying updated on emerging fraud trends and compliance rules

Reporting on fraud volumes and recovery outcomes

Qualification

Digital banking platformsCustomer relationship managementDigital payment systemsCustomer support softwareProblem-solving skillsCommunication skillsOrganizational skillsAttention to detailCritical thinkingAdaptability

Required

1 - 3 years of experience in customer support or a related digital services role

Familiarity with digital banking platforms, content management systems, and customer relationship management systems

Proficiency in customer support software

Excellent communication skills, both written and verbal

Ability to explain technical concepts to non-technical stakeholders

Ability to remain calm under pressure

Exceptional problem-solving skills

Strong organizational abilities and attention to detail

Bachelor's degree or formal certifications in relevant fields

Preferred

Hands-on experience with digital payment systems (ACH, wire transfers, card networks, Q2 systems)

Exposure to cybercrime trends such as phishing, account takeover, synthetic identity fraud

Strong analytical and problem-solving abilities

Excellent attention to detail

Ability to communicate complex findings clearly to non-technical stakeholders

Critical thinking and adaptability in fast-changing fraud landscapes

Benefits

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Minimum of 3 weeks' vacation

Sick time

11 paid holidays

Generous 401k match of 5%

Company paid life insurance

Tuition reimbursement

IVF and adoption assistance

Zero-interest loans for fitness equipment and business attire

Discounted bank services

Employee stock purchase plan

529 savings plans

Health savings accounts

Flexible spending accounts

Legal protection

Exceptional training and development opportunities

Encouragement to connect with community through volunteer opportunities

Company

Mercantile Bank

Mercantile Bank of Michigan was founded in 1997 by Directors and Bankers who firmly believe that customers, employees, and the communities they live in, are best served by financial institutions with local roots.

Founded in 1997

Grand Rapids, Michigan, USA

501-1000 employees