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Randstad Digital Americas · 21 hours ago

Service Desk Analyst

San Antonio, TX

Full-time

Onsite

New Grad, Entry Level

$15/hr - $18/hr

Randstad Digital Americas is seeking a Service Desk Analyst who will provide IT support to users while translating complex technical information into easily understandable content. The role involves resolving technical issues through various communication channels and maintaining user accounts in Active Directory.

Information Technology & Services

Responsibilities

Provide ITSD support to all users

A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization

Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc

Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels

Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors

Provision and administer user accounts, distribution groups, and security groups in Active Directory

Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed

Qualification

ServiceNowActive DirectoryTechnical SupportProblem SolvingCustomer ServiceProject ManagementVerbal CommunicationWritten Communication

Required

A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization

Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc

Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels

Provision and administer user accounts, distribution groups, and security groups in Active Directory

Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed

Benefits

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Company

Randstad Digital Americas

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.

Founded in 1984