Compucom Staffing ยท 1 day ago
Desktop Support Technician
Norton Shores, MI
Full-time
Onsite
Mid Level
$15.75/hr - $23.10/hr
3+ years expCompucom Staffing is seeking a qualified Desktop Support Technician to join their team onsite in Norton Shores and Muskegon, MI. The role involves providing end-user support, troubleshooting hardware and software issues, and maintaining computer systems.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
Performs computer hardware, software, and mobile phone troubleshooting
Orders and replaces computer parts as needed
Follows and / or documents troubleshooting processes
Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
Works well independently as well as within a team
Represents company in a professional and businesslike manner and communicates effectively with customers and associates
Qualification
Required
Must have 3+ years of Desktop Support and Customer Service experience
Must have a valid driver's license, reliable auto transportation, and clean driving record
Exceptional technical troubleshooting skills will need to be able to get up to speed quickly
Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment
Must be comfortable with constant change; strong desire to learn; does well in fast paced environment
Windows 10 and Mac OS experience
Preferred
A+ certification is a plus but not required
ServiceNow experience not required but a plus
Experience in an enterprise environment is a plus
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase