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Merck · 6 days ago

Field Access Manager - Central Indiana - Indianapolis IN, South Bend IN, Lafayette IN

North Wales, PA

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $180K/yr

7+ years exp

Merck is a leading healthcare company that is seeking a Field Access Manager to act as a subject-matter expert on access-related issues for healthcare professionals and organizations. The role involves collaborating cross-functionally to support patient access to therapy by providing education on access processes and reimbursement issues while ensuring compliance with healthcare regulations.

BiotechnologyHealth CareMedicalPharmaceutical

Comp. & Benefits

No H1B

Responsibilities

Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats

Analyze access trends

Partner cross-functionally to identify and address barriers to patient access and supporting patient satisfaction

Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy

Monitor payer trends to address access barriers

Provide access information to HCP offices

Provide access education to field teams upon approved direction

Escalate and coordinate on access issues with third parties including hub vendor

Provide education and support on Specialty Pharmacy issues

Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid)

Answer questions about coverage, including payer-specific access questions

Maintain deep knowledge of regional and national market dynamics, and payer coverage policies

Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans

Educate and update HCPs on key private and public payer coverage and changes that impact access for patients

Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures

Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources

Demonstrate knowledge of and communicate information about access resources and payer processes/policies

Attend National and Regional Meetings

Qualification

Patient access expertiseHealthcare compliance knowledgeHealth insurance structuresPharmaceutical industry experienceInterpersonal skillsProject managementAnalytical skillsTeam collaborationCommunication skillsProblem-solving skills

Required

Bachelor's Degree; 7+ years' experience in patient support, healthcare sales or operations, project management, or reimbursement support

Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes

Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality

Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines

Exhibit competent understanding of hub and patient support activities

Proven ability to manage multiple priorities in a hybrid environment with 20-25% travel; Must reside in the assigned territory/metro area

Ability to operate as a 'team player' in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals

Must be at least 21 years old with a valid driver's license and a clean driving record