ClearStar, Inc. · 1 week ago
Customer Success Manager
United States
Full-time
Remote
Mid LevelClearStar, Inc. offers valuable employment intelligence through background and medical screening solutions. The Customer Success Manager will own key customer relationships, manage service quality, and ensure customers feel supported and informed in their partnership with ClearStar.
Human Resources
Responsibilities
Serve as the primary point of contact for an assigned portfolio of customer accounts
Build strong, long term relationships by understanding customer goals, workflows, and compliance needs
Proactively manage customer health through regular touchpoints, performance reviews, and issue resolution
Partner with internal teams to coordinate service delivery, resolve escalations, and ensure timely follow through
Monitor service performance, trends, and customer feedback to identify risks and improvement opportunities
Educate customer on ClearStar products, processes, and best practices
Identify potential expansion or upsell opportunities and collaborate with Sales for follow up
Maintain accurate documentation and reporting in CRM and internal systems
Qualification
Required
Experience in customer success, account management, customer services, or a related customer facing role
Ability to manage multiple customer relationships while maintaining attention to detail
Excellent communication skills, both written and verbal
Proven ability to collaborate cross functionally and influence outcomes without direct authority
Comfort navigating customer escalations with professionalism and confidence
A dedicated home office space that is noise and distraction free with access to a reliable and secure high speed internet connection is required. Cable or fiber internet connections with at least 75 mbps download and 10 mbps upload are preferred, as satellite connections often cannot support the technologies used to perform day to day tasks
Preferred
Experience in background screening, consumer reporting, FCRA compliance, or other regulated service environments is highly preferred
Experience using CRM platforms and client tracking tools preferred
Benefits
Paid healthcare and life insurance premiums
Low-cost dental and vision insurance
Company-paid basic life insurance
Company-paid Short-Term Disability policy
Employee assistance program
401(k) matching up to 4%
Time off
9 company paid holidays
2 additional days of paid time off for volunteer activities
Searching for Stars Employee Referral Program
Company
ClearStar, Inc.
ClearStar, Inc. is a leading Human Resources (HR) technology company specializing in background, drug, and health screening services for employment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chad Parodi
Chief Executive Officer
Dave Morgan
Chief Financial Officer
Company data provided by crunchbase