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RYNO Strategic Solutions, LLC · 1 day ago

Client Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

RYNO Strategic Solutions is an innovative digital marketing company dedicated to helping Home Service companies find their customers online. They are seeking a passionate Client Success Manager to build strong relationships with clients, develop strategic marketing plans, and guide clients in generating leads while optimizing marketing costs.

AdvertisingInformation TechnologyMarketingSEOWeb DesignWeb Development

Growth Opportunities

Responsibilities

Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals

Define and drive the marketing strategy for each client

Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system

Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports

Foster relationships with strategic partners for RYNO's clients, ensuring satisfaction and retention, acting as a trusted advisor

Expand client relationships by growing services delivered and revenues generated within your accounts

Generate client referrals that result in new RYNO clients

Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals

Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics

Mentor Client Success Coordinators

Build strong relationships with both clients and the RYNO team

Additional job duties as assigned by management

Qualification

Account managementDigital marketing strategiesPaid Media/SEOData analysisMicrosoft AdsGoogle AdsGoogle Analytics 4Microsoft OfficeCommunication skillsInterpersonal skillsProblem-solvingMentoring

Required

3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles

Experience driving revenue growth by securing new client business and upselling solutions

Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams

Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4

Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)

Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow

Strong work ethic with a commitment to delivering results and helping businesses grow

Strong ability to solve complex problems and resolve conflicts proactively

Ability to thrive in a fast-paced environment with tight deadlines