Valley Health · 18 hours ago
Patient Service Representative - Full Time
Winchester, VA
Full-time
Onsite
Entry Level
1+ years expValley Health is seeking a Patient Service Representative who serves as the first point of contact for patients within their physicians’ network. This role is crucial in ensuring a high-quality patient experience through excellent customer service and administrative support to the ambulatory care team.
Health CareMedicalNon Profit
Responsibilities
Listens to patients requests for an appointment and then schedules an outpatient appointment while following clinic scheduling guidelines
Offers alternate providers or locations when appropriate to meet the patients’ needs
Raises up patients’ needs that they cannot meet to Office Coordinator or Practice Manager
Electronically selects and sends appropriate appointment reminder letter to the patient in accordance with clinic scheduling guidelines
Utilizes all available scheduling functions, such as Wait Lists, to aid service to patients as appropriate
Follow established clinic scheduling guidelines when cancelling and rescheduling appointments
Directs any requests from providers or other staff to adjust appointment schedules to Office Coordinator or Practice Manager for review and approval before acting
Process urgent requests for referrals same day
Process routine referral requests within 72 hours
Obtains prior approval or prior authorization as needed
Communicates referral appointment and appointment instructions to patient
Receives and greets every patient in a courteous and friendly manner using a welcoming and positive tone, words and actions
Patients are serviced with the objective of meeting patient needs
Ensures new patients are provided appropriate documents as determined by the practice
Raises up emergent situations or expressed patient problems or concerns directly to Office Coordinator or Practice Manager for assistance
Supports the care team with keeping patients informed about any delays in the delivery of care the patient might experience in the waiting room and exam room
Obtains all information necessary to complete the outpatient registration process assuring demographic and financial/insurance information is correct and entered accurately into the Epic system
Assures correct data capture and data entry necessary for regulatory agencies and compliance requirements
Maintains required level of knowledge and proficiency in all core functions (demographic and financial information capture, insurance eligibility and verification, regulatory and compliance monitoring) of front desk operations
Conveys to patient what payment is due based upon Insurance card or insurance verification and requests of patient how they will be paying today (cash, check, credit card)
Receive and receipt all payments accurately as determined by daily cash verification process
Maintain and balance cash drawer accurately as determined by daily cash up process
Answers phones within 3 rings using a 3-part greeting (Name of clinic, your name, “How may I help you?”)
Ends calls courteously by asking patient if there is anything else we can for them today
Takes clear, complete and accurate phone messages or prescription requests using the Epic messaging system
Date stamps all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis
Prepares accurately all correspondence to patients and/or other entities as directed by providers or other staff person
Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing
Handles same day requests for medical records for patient care continuity as needed
Seeks assistance from HIM resources with any questions related to medical records release process
Receives, process and distributes incoming mail in a timely manner and in accordance with established clinic processes
Patient Health Information is accessed to perform job responsibilities and for no other reason
Patient information is kept confidential and discussed on a need-to-know basis only
Covers at other locations performing like office functions as requested in times of staffing shortages or during workload efficiency adjustments
Maintains sufficient office supplies and required forms for daily front desk operations
Maintains departmental filing system accurately
Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents
Opens and/or closes clinic according to practice guidelines
Performs other duties as requested and observed
Qualification
Required
High School Diploma or equivalent is required
1 year of relevant work experience is required
Strong Computer, Customer Service And Communication Skills Required
Ability to prioritize work
Ability to handle confidential information and sensitive situations required
Interpersonal skills to work with diverse people within and outside organization required
Preferred
Associates degree is preferred
Customer service experience preferred
Benefits
A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining
Company
Valley Health
Valley Health is a non-profit organization that provides healthcare services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Nantz
President and Chief Executive Officer
Brad Rogers
COO Valley Health Medical Group
Recent News
2024-10-18
2024-04-05
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