Apply on Employer Site

Verida, Inc. · 19 hours ago

Senior Director, Operations

Villa Rica, GA, US

Full-time

Onsite

Director/Executive

Verida, Inc. is seeking a Senior Director of Operations responsible for ensuring operational efficiency and high service delivery standards. This role focuses on driving growth and financial health by transforming strategic goals into operational execution.

Government Administration

Responsibilities

Utilize advanced analytics to diagnose operational friction points and implement corrective action plans within one week of a KPI dip

Conduct monthly financial reviews with State Directors and Finance department leaders to bridge the gap between current spend and optimized contract efficiency

Establish and enforce a unified operational "playbook" for NEMT services to ensure compliance and quality across all geographical regions

Work alongside the Executive Team to translate long-term company vision into daily tactical workflows for the management staff

Act with a sense of urgency as it relates to critical actions needed to make sure contracts are meeting and/or exceeding KPI’s

Own the delivery of all contractual Statement of Work (SOW) requirements. You will be successful when call center metrics and field operations consistently meet or exceed 100% of performance targets across all states

Partner with State Directors to identify and execute cost-saving efficiencies. Success is measured by the ability to maintain or increase departmental profitability while staying within 5% of the annual budget

Implement standardized "people systems" and reporting procedures that allow the organization to onboard new contracts with zero degradation in existing service levels

Recruit and mentor, a management tier capable of independent problem-solving. Success is defined by a measurable increase in leadership competency and a reduction in operational bottlenecks

Act as the primary escalation point for state agencies and principal stakeholders. You will be judged on the successful renewal of existing contracts and the health of client satisfaction scores

Qualification

NEMT Subject Matter ExpertiseFinancial AcumenCrisis LeadershipCall Center MasteryTeam BuildingBusiness AnalysisEffective CommunicationLeadership SkillsManaged Care ExperienceMedicare/Medicaid Experience

Required

Effective communicator with proven leadership skills and abilities to include strong financial acumen, excellent team building skills and the ability to implement necessary organizational strategies

Ability to analyze, organize, prioritize, implement, and control complex business activities and transactions

NEMT Subject Matter Expertise: Deep, practical knowledge of Non-Emergency Medical Transportation and the unique regulatory environment it inhabits

Financial Acumen: Demonstrated ability to manage multi-million-dollar budgets and interpret complex P&L statements to drive operational change

Crisis Leadership: A proven track record of maintaining a 'sense of urgency' during critical operational failures, leading teams toward rapid resolution

Call Center Mastery: Sophisticated understanding of call center workforce management, technology stacks, and performance optimization

Bachelor's degree in business from an accredited college or university