Alexion Pharmaceuticals, Inc. · 2 days ago
Senior IT Technical Support
New York, New York, United States of America
Full-time
Onsite
Senior Level
$85K/yr - $128K/yrAlexion Pharmaceuticals, Inc. is dedicated to delivering high-quality end-user services and technical leadership for local site operations. The role involves providing hands-on and remote support, AV technology troubleshooting, and VIP services to ensure reliable systems and timely incident resolution.
BiotechnologyHealth CareMedicalTherapeutics
Responsibilities
Provide hands‑on and remote support (desk‑side, Genius Bar/AskIT); deliver white‑glove services for C‑suite/VIP users; act as the first point of escalation and a reference point in specialized areas; mentor junior staff
Independently diagnose and resolve complex AZ systems/application issues; manage incidents, root‑cause analysis, and service change requests; support transition and change planning; meet SLA/OLA and customer satisfaction targets
Support local infrastructure 'hands and eyes' activities; set up, troubleshoot, and operate AV/meeting room technologies (conference rooms, telepresence, hybrid meetings); perform hardware imaging for desktops/laptops; maintain configuration management data; ensure compliant patch and anti‑virus levels; manage local Service Introduction and support models; act as focal point for local applications
Liaise with global IT teams and non‑IT stakeholders; consult on planned/unplanned downtime; conduct analysis and produce quality service reports; align implementations to architectural standards
Mitigate risk from obsolete platforms via hardware/system lifecycle management; review policies and processes with enhancement recommendations; contribute to the Operations Computing Service Improvement Portfolio; support local team performance and adherence to OCS policies
Qualification
Required
Proven track record in end‑user services, hands‑on and remote support, AV tech troubleshooting, and white‑glove C‑suite/VIP service; enterprise incident/problem management and site infrastructure support
Windows/macOS imaging, endpoint management and patching, AV systems (meeting room hardware, conferencing platforms), network fundamentals, configuration management (CMDB), ITSM tools (e.g., ServiceNow)
Executive‑level communication and discretion, stakeholder management, mentoring/coaching, analytical reporting, customer focus, and continuous improvement mindset
Preferred
ITIL Foundation/Intermediate; Microsoft/Mac admin; endpoint management (Intune/SCCM); AV vendor/platform certifications
Benefits
Short-term incentive bonus opportunity
Equity-based long-term incentive program (salaried roles)
Retirement contribution (hourly roles)
Commission payment eligibility (sales roles)
Qualified retirement program [401(k) plan]
Paid vacation and holidays
Paid leaves
Health benefits including medical, prescription drug, dental, and vision coverage
Company
Alexion Pharmaceuticals, Inc.
Alexion, AstraZeneca Rare Disease is focused on pioneering new possibilities for the rare disease community.
Founded in 1992
1001-5000 employees
H1B Sponsorship
Alexion Pharmaceuticals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (57)
2023 (51)
2022 (29)
2021 (27)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$5.8M2020-12-12Acquired
1999-02-12Post Ipo Equity· $5.8M
1996-02-29IPO
Leadership Team
Frederic Chereau
SVP, Strategy and Business Development
Imran Shakur
Director, IRT and Technology Lead
Recent News
bloomberglaw.com
2025-12-20
Company data provided by crunchbase