Kelly · 1 day ago
Contact Center Representative I
Farmington, CT
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $20/hrKelly Services is hiring a Contact Center Customer Service Representative I. This role involves managing high-volume customer interactions through calls, emails, and tickets while providing accurate solutions and support to customers.
OutsourcingProfessional Services
Responsibilities
Respond to a high volume of inbound and outbound customer calls, emails, and service tickets
Maintain a high level of professionalism and build positive rapport with internal and external customers
Identify customer needs and deliver accurate, timely solutions
Create and manage customer cases using information provided by customers
Enter quotes and orders promptly and accurately
Review customer purchase orders for accuracy and request updates when needed
Provide order status updates, tracking details, and general account support
Utilize SAP and other systems to process and document customer requests
Follow established communication procedures, guidelines, and service standards
Navigate multiple systems and screens while maintaining accuracy
Qualification
Required
Previous customer service experience required
Strong data entry accuracy and attention to detail
Patient, diplomatic communication style with strong problem-solving skills
Ability to learn new systems and processes quickly
Proficiency with Microsoft Office
SAP or CRM experience required
Flexibility to work varied hours, including nights, weekends, and some holidays
High School Diploma or GED required
Preferred
Call center experience strongly preferred
College coursework or degree preferred
Benefits
Weekly pay through direct deposit
Medical, dental, and vision insurance options
Paid holidays and referral bonuses
Long-term and temp-to-hire opportunities
Stable, full-time schedules across multiple shifts
Supportive onboarding and career guidance from your recruiting team
Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase