Alldus ยท 2 days ago
ServiceNow Business Process Consultant- ITOM & ITAM
Alldus is looking for an experienced ServiceNow Business Process Consultant to join an expanding team, focusing on innovative work in the platform across Commercial projects, primarily in ITOM and ITAM. The role involves leading processes for ServiceNow projects in the Government sector, designing bespoke processes, and collaborating closely with a team of professionals.
Responsibilities
Lead processes for ServiceNow projects focused across the Government sector
Focus on advancements within ITOM, ITAM, and other ServiceNow modules
Be the face of the business in speaking with clients to solve their pain points
Lead functional process workshops
Design bespoke processes that assist the client in overcoming obstacles and achieving project success
Gather business requirements to translate them into workable solutions
Develop and deliver end-user testing or training, write user stories, draw process flow, write test cases etc
Support the project while collaborating closely with a team of professionals within the ServiceNow Development team & the ServiceNow Architect
Qualification
Required
Strong ServiceNow functional background
2+ years in ServiceNow experience minimum
Previous consultancy experience
ServiceNow end-to-end implementation experience in ITOM & ITAM required
Preferred
ServiceNow Implementation Specialist Certified in one of the ITOM or ITAM modules preferred (I.E. CIS-Discovery, Service Mapping, SAM, HAM, etc)
Other ServiceNow certifications desirable - CSA, CAD, Suite Certification etc
Benefits
Benefits & Bonus