US Tech Solutions · 1 day ago
Desktop Support Specialist
Ann Arbor, MI
Contract
Onsite
Entry Level
$30/hr - $40/hr
2+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are looking for a reliable and customer-focused IT Support Analyst to provide onsite technical support in a corporate environment, handling end-user support across Windows and Mac systems.
Information Technology
Hiring Manager
Kartik Sharma
Responsibilities
Monitor and respond to ServiceNow tickets, handling requests via email, chat, phone, or face-to-face interactions
Oversee onboarding and offboarding processes for employees
Troubleshoot and resolve hardware and software issues on PC and Mac platforms
Develop and maintain clear documentation for IT and system procedures
Provide technical support for conference rooms and assist during company events
Communicate IT products and service information to users in an accessible manner
Follow up with users to ensure satisfaction and address unresolved issues
Relay user feedback to relevant internal teams for continuous improvement
Track and manage inventory of hardware and software assets
Relocate PC systems as needed and participate in special projects
Qualification
Required
Strong troubleshooting abilities for both PC and Mac environments
Proven experience providing IT support in a corporate setting, both onsite and remotely
Excellent communication skills, with the ability to explain technical concepts to non-technical users and document procedures clearly
Exceptional customer service orientation, attention to detail, and proactive follow-up
Ability to work independently and as part of a team
Familiarity with ITIL and ITSM best practices
Experience supporting conference room technology
Preferred
Bachelor's degree in a related field
Advanced knowledge of Mac support
Experience troubleshooting video conferencing systems
IT COMPTIA certifications and at least two years of relevant experience
Basic understanding of networking concepts (TCP/IP, WAN/LAN, switches, firewalls, VPNs, SAN, wireless)
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase