Customer Support Representative jobs in United States
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Trampolines.com ยท 4 days ago

Customer Support Representative

positionLehi, UT
timePart-time
remoteHybrid
seniorityNew Grad, Entry Level

Trampolines.com is a leading e-commerce company dedicated to connecting customers with trampoline products. They are seeking a Customer Support Representative to assist customers throughout their order process, leveraging customer service expertise to enhance the overall customer experience.

Retail

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Analyze customer needs and provide appropriate solutions and information
Present and promote our e-commerce offerings, addressing customer inquiries
Provide recommendations and guidance to enhance the customer experience
Stay up-to-date with product knowledge and company policies
Assist customers with post-purchase inquiries and resolve any issues promptly
Understand product assembly instructions and effectively communicate with customers

Qualification

Customer service expertiseE-commerce knowledgeCRM systems familiarityOnline chat platformsPatienceTech-savvyVerbal communicationWritten communicationGoal-oriented

Required

Excellent verbal and written communication skills
Previous experience in sales, e-commerce sales or customer service is advantageous
Comfortable navigating e-commerce platforms and understanding user behavior
Ability to handle difficult or irate customers with patience and professionalism
Goal-oriented with a proven track record of meeting or exceeding targets
Tech-savvy with the ability to quickly learn new tools and technologies
Familiarity with CRM systems and online chat platforms

Preferred

Background in landscaping or trampolines is beneficial, but not required

Benefits

Competitive hourly rate
Ongoing training in e-commerce trends and customer service strategies
Advancement opportunities within our rapidly expanding company
Vibrant and inclusive work culture that values innovation and teamwork

Company

Trampolines.com

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Online retailer of high-end backyard trampolines since 1997, Trampolines.com is proud to sell USA-made trampolines that are built to outlast and out-fun the competition.
dateFounded in 1997
location
Salt Lake City, Utah, US
people-size2-10 employees
web-link
http://www.trampolines.com

Funding

Current Stage
Early Stage

Leadership Team

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Brad Mills
Co-Founder
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Company data provided by crunchbase