Apply on Employer Site

FASTSIGNS® · 4 months ago

Visual Communication Specialist / Customer Service

Omaha, NE 68154

Full-time

Onsite

Entry Level

1+ years exp

FASTSIGNS is a company that provides signage and visual communication solutions. They are currently seeking a professional and energetic Customer Service/Inside Sales Representative to act as a primary contact between customers and design & production staff, ensuring customer satisfaction through effective communication and order management.

Printing

Responsibilities

Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests

Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer

Inputs customer orders into point-of-sale system, CoreBridge, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction

Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner

Provide customer service support for house accounts, as assigned

Perform other duties, as may be necessary, from time to time to meet customers requests

Qualification

Customer Service ExperienceInside Sales ExperiencePrinting Industry KnowledgeCommunication SkillsAttention to DetailTime Management SkillsComputer LiteracyTeamworkProblem SolvingInterpersonal SkillsPositive Attitude

Required

1-3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting

Professional appearance, excellent communication skills and a strong sense of urgency to get things done

Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner

Ability to prioritize work, work independently with minimal supervision and follow-up on tasks in a timely fashion

Ability to maintain a pleasant, out-going demeanor and work in a team environment

Be both honest and punctual

Excellent interpersonal skills on the phone and in person

Must be computer literate and current on new technology

Must be hardworking, a self-starter and a problem solver

Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently

Exceptional phone and customer service skills

Positive and upbeat attitude

Preferred

Background and knowledge of the Printing or Sign industry preferred

Benefits

Competitive pay

Ongoing training opportunities

Company

FASTSIGNS®

Glassdoor3.3

FASTSIGNS® is a signage, graphics and visual communications partner that provides comprehensive solutions to help customers of all sizes--across all industries--meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services.

Founded in 1985

Carrollton, Texas, USA

51-200 employees