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Lang Company (Now Marco Technologies) · 1 day ago

NETWORK SPECIALIST

Milwaukee, WI

Full-time

Hybrid

Entry, Mid Level

$57K/yr - $89K/yr

2+ years exp

Lang Company, now Marco Technologies, is seeking a Network Specialist II to provide quality services and solutions to clients while ensuring high levels of client satisfaction. The role involves hardware installations, client onboarding, and proactive maintenance at client locations.

Consulting

Responsibilities

Install and maintain new and/or existing equipment

Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set

Install and support basic network systems including workstations and servers

Support archive and backup systems

Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries, and timesheets

Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool, and perform checklist of tasks to include updating documentation on SharePoint

Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures, and upload to SharePoint

Create and update network diagrams using Microsoft Visio and upload to SharePoint

Provide technical support and support advice to end-users/clients regarding operational and hardware/application issues

Stay up to date with relevant state-of-the-art technology, equipment, and/or systems

Function collaboratively as part of a fast-paced, client-oriented team

Maintain parts and cable inventory

Attend required company and departmental meetings

Act in accordance with Marco policies and procedures as set forth in the Employee Handbook

Perform other related duties as assigned

Qualification

Network applicationsMicrosoft MTACisco CMNAVMWare VCACompTIA N+CompTIA A+CompTIA Security+MS OfficeVisioCommitmentConfidenceEnthusiasmCommunicationInitiativeFlexibilityTeamworkTime Management

Required

An associate degree and two years of relevant experience; or equivalent combination of education and experience

Valid Driver's License, proof of personal insurance, and a clean driving record

Current industry certifications, including Microsoft MTA, Cisco CMNA, VMWare VCA, CompTIA N+ / A+ / Security+ preferred

Basic experience with and understanding of network applications and protocols

Proficiency with business collaboration tools such as MS Office applications and Visio

Communication – Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization

Commitment – See that a project or task is completed from start to finish. Demonstrate thoroughness

Initiative – Be a self-starter. Don't wait to be told what to do when you see a problem, however if you can't resolve it yourself, use resources to find someone who can

Confidence – Be assured of your own ability but know when you may need assistance

Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation

Teamwork – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback

Time Management – Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines

Enthusiasm – The ability to motivate yourself