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VIP Automotive Group of Long Island · 21 hours ago

Automotive Internet Parts CSR

Lindenhurst, NY, US

Full-time

Onsite

Entry, Mid Level

$80K/yr - $90K/yr

2+ years exp

VIP Automotive Group of Long Island is known for exceptional leadership and a customer-focused culture. The Automotive Internet Parts Customer Service Representative is responsible for providing high-level support to online automotive parts customers, managing complex orders and customer escalations in a fast-paced e-commerce environment.

AutomotiveRetailTechnical Support

Responsibilities

Process customer orders end-to-end, including order review, validation, and release for fulfillment

Verify part numbers, quantities, pricing, availability, and shipping details prior to order release

Investigate and resolve backorders, split shipments, special orders, and fulfillment delays

Handle customer escalations including wrong parts, damaged shipments, lost packages, and delivery issues

Manage order modifications including cancellations, refunds, exchanges, reshipments, and adjustments

Communicate with warehouses, vendors, and internal dealership teams to ensure accurate and timely fulfillment

Support Level 1 Customer Service Representatives by taking ownership of complex cases and high-touch orders

Maintain accurate documentation of customer interactions, resolutions, and order activity

Deliver professional, clear, and empathetic written communication in an email-heavy environment

Generate revenue through proactive outreach, including responding to leads via phone and email

Provide accurate and timely price quotes and product information to customers

Qualification

OEM automotive parts experienceParts orderingFulfillmentCustomer escalation managementShipStation proficiencyRevolutionParts familiarityCDK experienceWritten communicationAttention to detail