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Nan McKay and Associates (NMA) · 19 hours ago

IT System Specialist

Frankfort, KY, US

Full-time

Onsite

Entry, Mid Level

$0/hr - $27/hr

2+ years exp

Nan McKay and Associates (NMA) is seeking an IT System Specialist to support and administer various software and hardware systems. The role involves assisting staff with desktop computer usability, providing technical support, and ensuring connectivity within the network.

ConsultingEducationReal Estate

Responsibilities

Assist staff with installation, configuration, and ongoing usability of desktop computers, and software

Ensure desktop computers and printers connect seamlessly with the network

Provide timely responses to client, users, and management requests

Provide phone support to the end-users on hardware, software, general use, questions, and network-related problems and provide screen share support, if necessary

Works with vendor contacts to resolve technical problems with desktop computing equipment and software

Report any client or customer suspected of suspicious activity immediately to Management

Exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit

Consistently reports to work on time, adhere to scheduled breaks; attends all meetings and training as required by Management

Follows policies and procedures; completes assigned tasks correctly and on time

The position of Tier 2 Support Specialist performs duties specific to the position and any other functions that may be required by Management

Perform other duties as assigned

Qualification

Office 365 administrationTechnical troubleshootingComputer hardware repairCustomer serviceTechnical documentationProblem solvingOrganizational skillsInterpersonal communicationSelf-motivation

Required

Problem Solving Skills and analytical skills

Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman

Self-motivated and focused, with a positive outlook and excellent organizational skills

Solid technical understanding and skill, in troubleshooting, building, repairing, and configuring core computer network components including PCs, backup systems, anti-virus, and email

Experience managing, servicing, and repairing computers, including hardware and software along with the ability to multi-task in a fast-paced environment

2 to 3 years of recent, professional hands-on experience

Experience supporting and administering 365 accounts, Email, One Drive, Teams, and SharePoint

Excellent Customer Service, Work Ethic and must be dependable

Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, write correspondences, and speak clearly to clients, customers and employees

Effective organizational and time management skills

Ability to work with minimal to no supervision while performing duties