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Staples Canada · 2 days ago

Inside Sales Account Manager -Print (Remote)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Staples Canada is seeking an Inside Sales Account Manager to join their team. The role involves acquiring and managing customer accounts, delivering positive experiences, and achieving sales goals through outbound and inbound initiatives in the Print, Promotional & Services space.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Meet/exceed Key Performance Indicators (KPI’s), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management

Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer

Utilize internal resources to overcome obstacles and being fiscally responsibly as it relates to price negotiations and margin

Provide bids and quotes to customers as needed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)

Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners

Provide feedback to merchandising and marketing community to enhance the customer experience

Partner with Sales Manager to develop strategies and approaches to incorporate into your daily interactions with customers

Cold calling; making multiple outbound calls to potential clients and closing sales and working with client through closing process

Researching potential leads from business directories, web searches, or digital resources

Building pipelines with channel partners and team members to close sales and presenting and delivering information and solutions to potential clients

Manage customer accounts uncovered through acquisition efforts inclusive of uncovering opportunities, quoting projects, and securing sales

Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information

Utilize software inclusive of Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication

Promote developing a loyalty and repeat business vs a “one-time” shopper

Qualification

Sales experienceSalesforce.comPrint industry knowledgeCommunication skillsTime managementFinancial sales trackingExcelPowerPointOutlookCustomer relationship managementTeam collaborationProblem solvingAdaptability