Palm Beach State College · 1 day ago
IT Service Desk Representative
Lake Worth, FL
Full-time
Hybrid
New Grad, Entry LevelPalm Beach State College is a community-focused institution dedicated to developing talent and transforming lives. The IT Service Desk Representative is responsible for providing tier 1 technical support, troubleshooting technical issues, and ensuring excellent customer service for students, faculty, and staff.
AlumniE-LearningEducationHigher EducationUniversities
Responsibilities
Accurately identifies, classifies, diagnoses, logs, updates, resolves and tracks incidents and service requests and provides current information on college or departmental services and programs
Maintains accurate customer information for future retrieval. Escalates a customer inquiry or problem to the next level of response as required
Answers, screens, researches, informs, advises, records, processes, and follows up all customer requests efficiently and expeditiously using a variety of communication channels, following established procedures
Acquires knowledge of other staff duties and serves as a backup as necessary
Performs effective resolution of unscheduled or emergency assignments ensuring service continuity
Identifies user requirements, evaluates alternatives, and makes recommendations for product selection. May apply to software, hardware, systems, and applications
Relays essential information security advice and support
Performs other job-related duties as assigned
Qualification
Required
High school diploma or GED with additional training related to the position
Some related experience
Microsoft Office Professional or similar applications
Fact finding, analysis, and problem solving skills
Attention to detail while maintaining effective time and task management
Ability to install and troubleshoot Microsoft Windows operating system
Ability to interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Ability to express and present complex concepts and information in a manner easily understood by others
Ability to effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
Regular physical attendance required
Preferred
Microsoft Office Specialist (MOS) certification
Benefits
Tuition fee waiver at PBSC
Tuition reimbursement
Degree recognition award
Educational leave
Medical
Dental
Vision
Disability
Life insurance
Parental leave
Vacation
Sick leave
Holidays
Spring and winter breaks offering additional paid time off
Potential remote or hybrid opportunities
Wellness programs
Apps related to stress management
Nutrition
Meditation
Leadership programs
Professional learning workshops
State retirement plan options
Voluntary 403(b) and 457 plans
Company
Palm Beach State College
Palm Beach State College is a school in Lake Worth.
Founded in 1933
1001-5000 employees
H1B Sponsorship
Palm Beach State College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.95MKey Investors
Lowe's FoundationU.S. Department of LaborU.S. Department of Education
2025-07-18Grant
2024-04-29Grant
2023-01-20Grant· $0.95M
Leadership Team
David Rutherford, CFRE
CEO, The Foundation for Palm Beach State College
Angela Harrington
Chief Communications and Public Affairs Officer
Recent News
Company data provided by crunchbase