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Cox Enterprises · 1 day ago

Sales Enablement Senior Analyst – CRM & CRM AI

United States

Full-time

Remote

Mid, Senior Level

$81K/yr - $122K/yr

4+ years exp

Cox Automotive is a leader in transforming the automotive industry through innovative technology. They are seeking a Sales Enablement Senior Analyst – CRM & CRM AI to optimize the sales team's effectiveness by leveraging advanced Salesforce CRM and AI capabilities, driving innovation, and improving sales processes and tools.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Accountable for ensuring IT has proper requirements and those are translated into the appropriate user stories/features

Document business requirements along with Product, specifically Product Owners

Participant in Sprint reviews and Backlog Refinement

Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning

Lead strategic projects to enhance Salesforce CRM and Salesforce AI-powered sales tools, reporting, and analytics

Serve as the subject matter expert for sales team usage of Salesforce and integrated AI solutions, including metrics, dashboards, and workflow automation

Engage with other SBO Team Members to stay aligned with overall business strategies and ensure technology will be available to support those initiatives

Collaborate with IT and business stakeholders to define, document, and deliver requirements for CRM and AI enhancements

Prototype, test, and roll out new Salesforce CRM and Salesforce AI features, ensuring alignment with business needs and user feedback

Stay informed on New Salesforce Releases to proactively solve for existing needs or create new efficiencies

Monitor system performance, conduct regular audits, and ensure data integrity across CRM and AI platforms

Analyze sales data to identify trends, opportunities, and the impact of new technology on sales effectiveness

Participant in Sprint reviews and Backlog Refinement

Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning

Proactively identify and champion opportunities to leverage Salesforce AI capabilities for process automation, predictive analytics, and improved customer engagement

Manage documentation and assist with GTM efforts for new functionality and process changes

Support incident triage and resolution, recommending enhancements based on root cause analysis

Lead user engagement initiatives to drive adoption and maximize the value of CRM and AI investments

Present findings, recommendations, and project updates to leadership and stakeholders

Foster a culture of innovation, continuous improvement, and change management within the sales enablement function

Ensure processes are defined, if needed, and partners with process governance team to ensure all details are understood

Individual in this role must be able to learn/maintain knowledge around multiple business processes and CRM instances across various sales teams

Reviews comms and training collateral for all developed items

Perform other duties as required to support business objectives

Qualification

Salesforce CRMSalesforce AISales analyticsAI technologiesSales enablement toolsProject managementAnalytical skillsCommunication skillsProblem-solvingTime managementInterpersonal skills

Required

Bachelor's degree in related discipline and 4 years' experience in sales/business operations, sales enablement, or related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field

2+ years leading Salesforce CRM projects in complex sales environments

Hands-on experience with AI technologies (minimum 6 months), preferably in sales or CRM contexts

Deep understanding of Salesforce custom configurations, integrations, and reporting

Experience with sales enablement platforms and tools

Strong analytical skills; ability to translate data into actionable insights

Proven ability to manage technical projects and drive execution

Communicates effectively by actively listening, demonstrating strong interpersonal skills, and using a natural consultative approach to express ideas clearly and persuasively

Excellent communication and presentation skills; able to engage with all levels of leadership

Demonstrated change management and problem-solving abilities

Ability to work independently and take initiative

Collaborate effectively by partnering with others to establish goals, address challenges, and make well-informed decisions

High-level ability to effectively communicate with all levels of leadership

Proven skill in change management and problem-solving

Effective time management skills

Demonstrates a strong work ethic with a hands-on, proactive approach and a readiness to dive in wherever needed

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements

Preferred

CRM Admin preferred

Benefits

A competitive salary and top-notch bonus/incentive plans.

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Professional development and continuing education opportunities.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Extra perks like pet insurance, employee discounts and much more.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.