JPMorganChase · 22 hours ago
Consumer Originations Proactive Outreach Agent - Jacksonville FL
7255 Baymeadows Way, Jacksonville, FL, 32256, US
Full-time
Onsite
New Grad, Entry LevelJPMorgan Chase is a leading financial services firm, helping customers achieve their homeownership dreams. As a Proactive Outreach Agent, you will connect potential customers with Home Lending Advisors, manage lead generation, and contribute to business growth through customer engagement.
Asset ManagementBankingFinancial Services
Responsibilities
Efficiently manage and prioritize a variety of lead types, ensuring timely follow-up and transfers to Home Lending Advisors
Initiate contact with potential customers, provide information, and assist in connecting them with the right advisor
Respond to customer application leads, address inquiries, and facilitate smooth transitions
Leverage multiple shared mailboxes and systems, maintaining data integrity and quality for all records
Foster strong relationships with internal partners and customers through real-time communication and follow-up
Contribute to the development and refinement of procedures, templates, and job aids to enhance lead management
Partner with the Sales teams to support overall objectives and foster a cooperative, dynamic work environment
Ensure all activities comply with relevant regulations and company policies
Demonstrate a commitment to customer service through helpful, empathetic, and positive interactions
Qualification
Required
Ability to work effectively in a team environment, prioritizing support, service, and business needs
Willingness to take on new tasks and responsibilities as business needs evolve
Thrive in a fast-paced environment and adapt to change
Proficient in Microsoft Office (Outlook, Excel, Word) and able to work with multiple applications simultaneously
Strong problem-solving, attention to detail, communication, and listening skills
Demonstrate helpfulness, empathy, and a positive attitude to support a winning team culture
Use time effectively, focusing on value-added activities
Strong adherence to compliance regulations
High School Diploma or GED
Preferred
Familiarity with mortgage originations or servicing systems and processes
Prior call center experience
Some College
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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