Customer Service Specialist jobs in United States
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AXS ยท 1 day ago

Customer Service Specialist

positionGreater Phoenix Area
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

AXS is a leading global ticketing platform, providing state-of-the-art ticketing, marketing, and data technology solutions for various events. The Customer Service Specialist will handle inbound inquiries, ensure customer satisfaction by providing excellent service, and resolve issues with professionalism.

Media and Entertainment
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H1B Sponsor Likelynote
Hiring Manager
Carrie Farina
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Responsibilities

Handle inbound inquiries
Ensure customer satisfaction by providing excellent service
Resolve issues with professionalism
Deliver exceptional customer experiences
Maintain a high standard of phone etiquette
Contribute to improving overall customer support strategies and solutions

Qualification

Customer SupportPhone EtiquetteCustomer ServiceEvent Industry ExperienceProblem-solvingComputer SkillsCommunication SkillsInterpersonal Skills

Required

Proven skills in Customer Support and ensuring Customer Satisfaction
Strong Phone Etiquette and ability to manage inbound/outbound calls effectively
Experience in delivering high-quality Customer Service and fostering exceptional Customer Experiences
Ability to problem-solve and address customer concerns promptly
Excellent communication, interpersonal, and computer skills
Ability to thrive in a fast-paced, on-site work environment

Preferred

Previous experience in the ticketing, event, or entertainment industries is a plus

Company

AXS

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AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another.
dateFounded in 2010
location
Los Angeles, California, USA
people-size201-500 employees
web-link
https://www.axs.com/

H1B Sponsorship

AXS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (4)
2022 (7)
2021 (7)
2020 (14)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2019-09-19Acquired

Leadership Team

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Bryan Perez
CEO
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Alex Hazboun
Chief Technology Officer
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Recent News

Hypebot
What Is Tickets For Good?
2025-12-30
Sports Business Journal
LA28 to open ticketing registration in January
2025-12-16
Cyprus Mail
LA28 to open ticket draw on Jan. 14 with seats from $28
2025-12-16
Company data provided by crunchbase