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Xos Trucks · 1 day ago

Field Service Technician

United States

Full-time

Remote

Mid Level

4+ years exp

Xos is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. The Field Service Technician role involves diagnosing, repairing, and reporting on Xos vehicles while providing exceptional customer service and collaborating with internal teams.

Electric VehicleManufacturingRailroadTransportation

Responsibilities

Diagnose, repair, and report on quality and design concerns on Xos vehicles and products

Collaborate with internal teams such as design, engineering, software, and external partners

Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming

Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters

Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred

Provide professional customer facing support through face-to-face interactions and through phone and email communications

Complete timely and accurate case notes, repair orders, and initiate new cases as required

Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions

Complete training objectives and certifications as assigned by management

Perform additional duties as assigned

Qualification

High voltage electrical systemsLow voltage electrical systemsElectrical schematics interpretationASE CertificationsGoogle Suite proficiencyCustomer service skillsMechanical knowledgeCommunication skillsProblem-solving skills

Required

Proven proficiency with high and low voltage electrical systems

Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience

A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role

Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments

Must be available to travel as business needs require (typically 60-80% of the time including overnight stays), including weekends, holidays, and outside standard business hours

Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming

Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters

Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred

Provide professional customer facing support through face-to-face interactions and through phone and email communications

Complete timely and accurate case notes, repair orders, and initiate new cases as required

Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions

Complete training objectives and certifications as assigned by management

Preferred

ASE Certifications are a plus

CDL class A or B preferred

Proficiency in Google Suite applications

Ability to read and interpret electrical schematics

Benefits

Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs.

HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses.

PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!

Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December.

Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents.

Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment.

Pet Insurance - Coverage for your furry friends to keep them healthy and happy!

Additional opportunities to learn, grow, and advance in your career, just to name a few!