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CURE Auto Insurance (Citizens United Reciprocal Exchange) · 1 day ago

Claims Training & Development Specialist

Princeton, NJ

Full-time

Hybrid

Mid Level

$65K/yr - $85K/yr

3+ years exp

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. The Claims Training & Development Specialist will be responsible for delivering engaging training sessions, developing training curriculum, and mentoring employees to enhance their professional growth.

Auto InsuranceInsurance

No H1B

Responsibilities

Deliver engaging training sessions for new employees and established team members (i.e. on-site, virtual, on demand) that are aligned to Company goals and strategic initiatives

Participate in the development of training curriculum, e-learning tools, and training programs that drive effectiveness and efficiency

Assist with creating, updating, and continuously improving quick reference guides and other performance support tools

Conduct refresher training for existing employees upon manager/key stakeholder requests

Collect and analyze feedback from trainees to evaluate effectiveness and enhance training programs

Track training completion and maintain accurate training records

Stay informed of industry trends, regulations, and best practices to ensure training remains current and relevant

Be a mentor for new and established employees, offering guidance, resources and ongoing support for professional development and career growth

Provide training support and participate as a subject matter expert in user acceptance testing for technology integrations, software upgrades, and other projects as necessary

Perform other duties as assigned

Qualification

Personal Lines Auto InsuranceTraining curriculum developmentLearning Management SystemsGoogle SuitePower PointExcelMentoringCommunication skillsPresentation skillsOrganizational skillsTime management

Required

Knowledge of Personal Lines Auto Insurance, regulations, and claim processes

3+ years of experience managing Personal Lines claims; Personal Injury Protection (PIP) and Bodily Injury (BI) claims and litigation experience is preferred

A minimum of 1 year PIP and BI training experience

Proficiency with training technologies/Learning Management Systems is a plus

Proficiency with Google Suite, Power Point, Excel

Must be able to work in the office 5 days per week while actively training

Strong attention to detail

Desire to help, mentor, and educate others

Excellent verbal and written communication skills

Strong presentation skills

Flexibility and a positive approach to change

Ability to work independently, as well as part of team

Organizational and time management skills