Coretelligent · 21 hours ago
Remote Support Engineer III
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expCoretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity and private cloud services. As a Remote Support Engineer III, you will resolve complex technical issues across multi-tenant client environments and lead advanced troubleshooting efforts while acting as a trusted escalation point.
Cloud Data ServicesIT InfrastructurePrivate CloudService Industry
Responsibilities
Serve as a senior escalation point for complex technical incidents, leading advanced troubleshooting and resolution across multi-tenant client environments
Receive, triage, and resolve inbound client incidents via phone, email, and ticketing systems during assigned second-shift coverage
Perform advanced troubleshooting across desktop, server, network, and application environments, including VPN, VLAN, firewall, connectivity, identity, and access-related issues
Own incidents end-to-end—from prioritization through resolution—ensuring clear communication, SLA adherence, and positive client outcomes
Support and maintain enterprise systems including Microsoft 365, Active Directory, endpoint infrastructure, and line-of-business applications
Coordinate and manage vendor and ISP escalations for outages, degraded performance, or platform-level issues
Partner with Tier III and Platform teams on problem analysis, root cause investigations, and validation of long-term fixes
Create and maintain technical documentation, knowledge base articles, and client-facing FAQs to improve resolution efficiency and consistency
Act as a technical mentor and resource for Engineer I and II team members through live incident support and best-practice guidance
Participate in after-hours maintenance windows or on-call rotation as required, working independently with minimal supervision and strong technical judgment
Qualification
Required
5+ years of experience providing remote IT support in a Managed Service Provider (MSP) or complex, multi-tenant environment
Advanced proficiency with Microsoft 365, Active Directory, Windows OS, VPN technologies, and enterprise endpoint support
Strong working knowledge of networking concepts including TCP/IP, DNS, DHCP, NAT, VLANs, and routing/switching
Hands-on experience supporting and troubleshooting firewall and network equipment (e.g., Fortinet, Cisco, Palo Alto, Ubiquiti)
Demonstrated ability to lead complex incident resolution and manage multiple high-priority issues simultaneously
Excellent written and verbal communication skills with a strong customer-first mindset
High standard for documentation, process adherence, and SLA-driven environments
Proven ability to collaborate effectively while serving as a senior technical resource for others
Preferred
CompTIA Network+ and/or Security+
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Azure Administrator Associate
Fortinet NSE 4 (or equivalent firewall certification)
Cisco CCNA or equivalent networking certification
VMware Certified Professional (VCP) or equivalent virtualization certification
Benefits
Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Fourteen holidays, including a day off on your birthday
Flexible vacation
Monthly rewards
Spot bonuses for demonstrated excellence
Community and social events
Learning and development
Flexible working life
$100 standup desk allowance
Other health & wellness perks
Company
Coretelligent
Coretelligent is a IT support company which provides exhaustive IT and private cloud services.
201-500 employees
H1B Sponsorship
Coretelligent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Veronis Suhler Stevenson
2021-10-21Acquired
2016-11-29Private Equity
Leadership Team
Kevin Routhier
Founder, President, and CEO
Guido Timmerman
Chief Revenue Officer
Recent News
2025-09-22
2025-06-11
2025-06-10
Company data provided by crunchbase