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New England Donor Services · 19 hours ago

Quality Systems Specialist I

Waltham, MA

Full-time

Hybrid

Entry Level

1+ years exp

New England Donor Services is a recognized leader in organ and tissue donation, committed to saving lives. The Quality Systems Specialist I will ensure compliance with internal procedures and regulatory requirements, perform quality assurance reviews of donor records, and maintain effective communication with clinical partners and agencies.

Health CareHospital

Comp. & Benefits

Responsibilities

Perform QA review of organ and tissue donor records and associated data entry

Collects, documents and distributes all relevant information to complete donor records and assure regulatory compliance

Ensures tissue processors and transplant centers are provided with all donor information required to help ensure the safety of the recipients of donated organs and tissues

Collaborates with QSS team members to develop a staffing schedule that ensures QSS coverage 7 days a week (including holiday on call coverage)

Completes tissue donor record review (preliminary and final) to ensure compliance to policies and procedures of NEDS and other governing bodies

Completes organ donor record review (preliminary and final) to ensure compliance to policies and procedures of NEDS and other governing bodies

Completes additional information requests by processors in a timely manner

Maintains all Electronic Medical Records (EMR) access

Communicates effectively within NEDS and with all outside agencies including tissue processors and transplant centers

Acts as a resource to all employees who document in donor records and perform other critical functions

Maintains confidentiality of all donor and recipient information as described by current laws and regulations

Attends regularly scheduled department meetings

Implements the Quality Assessment and Performance Improvement plan

Ensures the accuracy, security, confidentiality and availability of records in compliance with policies and procedures of NEDS and other governing bodies

May include other responsibilities as assigned by Director, Quality Assurance

Qualification

Organ/Tissue ExperienceQuality AssuranceComputer LiteracyDetail OrientedWorkload ManagementMedical TerminologyInterpersonal SkillsEmotional IntelligenceCommunication Skills

Required

strong working knowledge of organ and tissue donation processes and procedures

Knowledge of regulations and standards applicable to organ and tissue donation

meticulous attention to detail

proficiency in Microsoft Word, Excel, PowerPoint, Outlook, SharePoint and the ability to learn NEDS' internal systems including, but not limited to, the clinical database

ability to prioritize workload, adapt to changing priorities and deadlines

Manages a complex workload and competing priorities with strong attention to detail, organization and time management

ability to critically think, problem solve and work individually and as a team to manage the daily workload

Demonstrates a high degree of service and support to both external and internal customers

Ability to foster a collaborative team environment

demonstrates the ability to understand, use and manage emotions in positive ways to relieve stress, communicate effectively, overcome challenges and diffuse conflict