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West Coast University · 1 day ago

Financial Aid Advisor

Ontario, CA

Full-time

Onsite

Entry Level

$28/hr - $38/hr

1+ years exp

West Coast University is a recognized educational institution with over 110 years of history, dedicated to supporting students in their healthcare career goals. The Financial Aid Advisor will meet with students to provide information on financial aid options and ensure proper eligibility and processing in accordance with regulations.

Higher Education

Responsibilities

Meeting with students and prospective students to provide information regarding costs of attendance, available financial aid options, and student loan counseling

Reviewing documentation, forms and other information provided by students to ensure accuracy and completeness, update electronic student file appropriately based on information received, and scan documents into Image Now

Reviewing student records to ensure any discrepant or conflicting information is appropriately resolved, and documents same

Reviewing ISIR data to ensure c-codes are appropriately resolved and required verification items are requested, and document actions or resolutions are fully in the student electronic file

Assisting students and parents with directions for requesting FSA User IDs, and online completion of FAFSAs (Free Application for Federal Student Aid), MPNs (Master Promissory Notes), and online student loan entrance and exist counseling

Providing in-person student loan counseling for those who are unable to complete online counseling

Qualification

Financial aid experienceCustomer service skillsEthicsCommunication skillsIntegrityActive listening

Required

Minimum of 1 year's experience as a customer service provider in a professional environment

Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function

Ability to demonstrate excellent communication skills through active listening and delivery of information clearly and effectively

Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor

May not be in default on a federal student loan or owe repayment on a federal grant

Preferred

Financial aid experience is preferred

Bachelor's degree from an accredited College or University is preferred; Experienced candidates will be considered without a degree provided they have more than 4 years of financial aid experience