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CVS Health · 2 days ago

Plan Sponsor Support, Manager Remote

United States

Full-time

Remote

Mid, Senior Level

$54K/yr - $159K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Plan Sponsor Support Manager oversees the management and leadership of the plan document drafting team, focusing on client expectations, regulatory compliance, and enhancing customer experiences.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Directs support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests

Develops processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery

Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence

Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction

Serves as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty

Collaborates with cross-functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes

Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols

Administers regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data-driven recommendations for enhancements and process optimization

Stays informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver exceptional support services

Qualification

Plan setup experienceBenefits administrationLeadership experienceHealth insurance experienceAccount managementOperations experienceCross collaboration skillsCommunication skillsProblem solving skillsDecision-making skillsTeamwork skillsGrowth mindset

Required

Minimum 5 years' experience in plan setup, benefits administration, account management, operations, and/or enrollment

Health insurance or TPA experience

Proven leadership experience leading a team

Strong cross collaboration and communication skills

Adept at execution and delivery (planning, delivering, and supporting) skills

Adept at business intelligence

Adept at problem solving and decision-making skills

Adept at collaboration and teamwork

Adept at growth mindset (agility and developing yourself and others) skills

Post secondary /high school education or specialized training, relevant professional work experience

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility