NISC ยท 17 hours ago
Support Specialist - Service Financials Integration
Cedar Rapids, IA
Full-time
Hybrid
Entry, Mid Level
1+ years expNISC develops and implements enterprise-level software solutions for energy cooperatives and communication organizations. The Support Specialist will assist in the integration of service and financial modules, providing customer support and troubleshooting issues related to the software product.
ComputerSoftware
Responsibilities
Provides superior customer support to internal and external customers in all encounters
Assists customers in all aspects of application support including problem solving, training, and on-going support
Prepares cases and follow-up to resolution
Performs research of basic application problems, resolves issues for Member/Customers who are using the application, and recommends changes or enhancements as directed
Facilitate and follow up with Member/Customers on basic requests and procedures
Assists with mass communications to Member/Customers
Assists with software release process
Utilize all support tools as directed
Convey customer feedback to product development staff as appropriate
Perform on-site training or deliver remote application training to Member/Customers via Web Tools
Provides after hours support
May develop and deliver training to coworkers as assigned
May prepare materials and deliver National IT Learning Center classes
May prepare materials and deliver Member Information Conference (MIC) sessions
May be called upon to assist in other support areas
May be called upon to participate on design teams regarding application enhancements
May be called upon to participate in testing of new product development or enhancements
May be required to travel to customer sites
Other duties as assigned
Qualification
Required
Must possess a strong understanding of accounting principles
Generally, requires 1-5 years of product usage or support experience either at NISC or similar related experience
Basic knowledge of NISC's products' features and functionality
Basic knowledge of other integrated industry applications and services
Basic knowledge of Project Management processes and theory
Basic knowledge of Service Level Management (SLM) best practices
Basic knowledge of the Energy and/or Communications industry
Familiarity with other integrated applications and services
Excellent verbal and written interpersonal and communication skills
Excellent presentation and training skills
Excellent telephone etiquette and an ability to deal effectively with Member/Customers
Excellent research and problem-solving skills with strong attention to detail
Strong PC skills
Ability to effectively lead, influence, and teach others
Ability to organize and prioritize
Ability to interact in a positive manner with internal and external contacts
Ability to work independently, as well as in a team environment
Ability to travel as often as necessary to meet the goals and objectives of the position
Commitment to NISC's Statement of Shared Values
Preferred
Bachelor's degree in a business-related field preferred, or equivalent experience
Company
NISC
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.
1001-5000 employees
H1B Sponsorship
NISC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
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Executive Product Manager
Recent News
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2025-07-17
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