Na Hoku Jewelers - Hawaii's Finest Jewelers Since 1924 · 1 day ago
Customer Experience Representative
Honolulu, HI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrNa Hoku, Inc. is a well-regarded jewelry store recognized for its customer service excellence. They are seeking a Customer Experience Representative to manage customer inquiries, ensure satisfaction, and handle complaints effectively.
JewelryManufacturingRetail
Responsibilities
Manage a high volume of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Qualification
Required
Customer Care Experience
Effective communication skills
Data entry skills
Strong phone etiquette
Excellent verbal and written skills
Attention to detail & accuracy in a fast paced environment
Customer orientation and ability to adapt/respond to different types of personalities
Ability to meet critical daily deadlines
Dedication and Drive
Proficiency with Word and Excel
Ability to multi-task, prioritize, and manage time effectively
Preferred
Some Customer Service or Ecommerce experience
Benefits
Pre-tax Program for out of pocket medical, dental, childcare, transportation and/or parking costs
401(k) retirement plan with a liberal company match
Medical, Drug, Vision, and Dental insurance
Paid vacation
Paid sick leave
Liberal employee discounts
Company
Na Hoku Jewelers - Hawaii's Finest Jewelers Since 1924
Na Hoku Company Facts National Jeweler Magazine, a prominent jewelry industry periodical, ranks Na Hoku the 10th largest fine jewelry retailer in the United States (ranked by units).
Founded in 1924
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase