First Financial Bank · 22 hours ago
Support Desk Technician
Greensburg, IN
Full-time
Onsite
Entry, Mid Level
1+ years expFirst Financial Bank is committed to providing exceptional service and support to its clients. The Support Desk Technician role focuses on delivering Tier 1 Technical Assistance to internal employees, ensuring effective resolution of technical issues while maintaining documentation and providing customer support.
BankingCreditDebit CardsFinanceFinancial ServicesLending
Responsibilities
Provides Tier 1 Technical Assistance and Support to all internal employees with a goal of first level resolution
Creating documentation and providing direct end-user support for all hardware and software present in the environment
Providing exceptional 1:1 customer service, while also championing the utilization of available self-service options to maximize support efficiency
Advanced knowledge of processes and procedures related to position
Requires minimal direction for normal day to day activities
Highly involved in documentation development / maintenance
Responsible for assisting with new hire training efforts
Provide guidance and assistance to level 1 technicians
Imaging and configuring PCs as necessary to assist Desktop Services
Promptly action requests/incidents submitted through the self-service portal
Active member of the IT support call queue
Consistently meet all request/incident SLAs, striving to achieve first contact resolution
Utilize the service ticket system to accurately document each customer interaction, including detailed notes and resolution
Account maintenance such as resetting forgotten or expired passwords
Remotely troubleshoot remote printer issues
Have knowledge of and support the various business applications used across the environment
Support employee BYOD cellular devices, including both iOS and Android
Remotely troubleshoot and support banking center equipment, including but not limited to currency discriminators, cash recyclers, check scanners, etc
Provide Level 1 support for Windows end-user computing environment
Fulfill software requests by leveraging SCCM
Assist associates with hardware, software and access requests
Submit service requests to contracted service providers
Adhere to all required security and identification policies and or procedures
When necessary, efficiently escalating tickets to appropriate teams
Create and maintain IT and end-user knowledge base documentation
Participate in after-hours on-call rotation
Other duties as assigned
Qualification
Required
1 – 4-year experience supporting current operating systems, software, printers, and desktop/laptop PCs
Advanced experience with Windows based PCs
Must possess extraordinary Customer Service skills
Exceptional communication skills (oral and written)
Ability to work independently or as a team
Ability to work in a location that is geographically disperse or remote from other team members or associates
Advanced Documentation skills
Advanced analytical and problem-solving abilities
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
Advanced knowledge of iOS and/or Android platform
Advanced experience troubleshooting hardware
Ability to efficiently diagnose and resolve issues with a medium to a high level of complexity
Advanced experience troubleshooting basic network, software, printing problems
General Knowledge of Active Directory
Basic knowledge and use of Microsoft SCCM
Preferred
Associates Degree and/or relevant technical certifications
Prior IT Support experience in financial services environment
Prior experience in a call center environment
ITIL technician experience in the ServiceNow platform
Basic MDM (mobile device management) administration experience
Benefits
Development and Training Benefits
Incentive Eligibility
Company
First Financial Bank
First Financial Bank has been in the business of client service and success for more than 150 years.
1001-5000 employees
H1B Sponsorship
First Financial Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$300M2025-11-06Post Ipo Debt· $300M
1983-12-30IPO
Leadership Team
Rick Dennen
Chief Corporate Banking Officer
Recent News
Retail Banker International
2026-01-05
2026-01-03
Company data provided by crunchbase